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Wilmington, Delaware, United States
January 17, 2018

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Wilmington, DE ***** 302-***-**** Effective team leader with significant customer service and R&D experience in pharmaceutical, agricultural and financial arenas. Demonstrated track record for delivering results, leveraging scientific background as well as business acumen to drive the bottom line. Reliable, self-motivated professional with outstanding customer service, financial support and data analysis. Detail-oriented with strong communication and writing skills. Effective trainer for classroom and individual instruction to new users within a domestic or global team. Expertise includes:

Credit and Finance Customer Service Support

Key Relationship Development Emerging Pharmaceutical R&D Support

Sales and Marketing

Financial Statement Analysis

GAAP Knowledge


Portfolio Management FDA And DEA Records Maintenance

Documentation / Reporting Chemical and Physical Lab Testing

Team Supervision and Motivation Lab Instrument Use / Maintenance / Repair AMERICAN INCOME LIFE INSURANCE Co, Blue Bell, PA 2016 – Present Life and Health Insurance Sales Agent

Provides service to clients' changing insurance needs by selling life, health, and disability insurance. Builds and maintains a client base as well as, keeping clients informed about products and services for life and health insurance by providing knowledgeable financial guidance to clients to ensure that their retirement is customized to their financial needs. Aides the underwriter in assessing risk by evaluating all factors using detailed information from prospective to help minimize loss. Follow through with underwriting to be sure that client applications are being processed in an effective and timely manner. Maintain contact with existing clients on an ongoing basis to determine whether their financial needs have changed. Cold call potential clients based on acquired leads, client referrals and web inquiries. Educated in products and services for retirement and money management in the changing economy.

Develops a coordinated protection plan by calculating and quoting rates for immediate coverage action and long-term strategy implementation. Obtains underwriting approval by completing application for coverage. Handling and verifying all clientele bank account information properly. Completes coverage by delivering policy; planning future follow-up visits and evaluations of needs. Submitting client's information on time ensuring they receive coverage. AXALTA COATING SYSTEMS, Glen Mills, PA 2013 – 2015 DUPONT COMPANY, Wilmington, DE 2005 – 2013

Credit Analyst

Managed portfolio of credit accounts, appraising customer financial risk and data with related trade information to grant appropriate credit limits. Developed and maintained positive business relationships with key individuals within client financial organization, financial institutions and related trade companies. Interfaced with corporate marketing department, relating to potential customer financial issues, anticipating potential problems, legal implications, recommending and implementing remedial course of action.

Drove cash flow and days-sales-outstanding (DSO) performance of portfolio accounts by implementing improvement programs through collaborating with internal departments and customers, resulting in improving business relationships and ensuring 100% portfolio coverage.

Managed credit collections for high to low-risk customers with past-due balances by implementing customized payment improvement programs and maintaining business relationships while fulfilling credit obligations, ensuring Sarbanes-Oxley (SOX) compliance for bi-weekly, monthly and quarterly reports, meeting auditing and business expectations.


DUPONT CROP PROTECTION, Newark, DE 2002 – 2005

Senior Assistant Chemist, Environmental Fate Group, Contract position through The Franklin Company Performed compound stability testing, sample analysis and quantitative analysis for pipeline products in development stage. Executed JPLC UV and LC/MS testing. Conducted soil degradation screens, determining compound degradation rates and soil sorption coefficients.

Evaluated efficacy of extraction solvents and dosing methodology for soil degradation studies, determining reduction of chemical compounds in controlled environment. Generated metabolites in photolysis study for compound characterization by simulating effects of sunlight at different intensities and times, ensuring proper decomposition of chemical breakdown.

Analyzed, recorded and communicated data to management team, providing complete characterization of compounds in chemical pipeline. Conducted studies in accordance with standardized procedures and proper personal protective equipment, resulting in zero safety incidents.

Received, for providing supporting data, enabling project submission in field trial. NORAMCO OF DELAWARE, INC., Johnson & Johnson Subsidiary, Wilmington, DE 2002 Contractor, Raw Materials Testing Technician, Quality Department Conducted chemical and physical laboratory testing for raw material analysis. Tested in-process samples and products, using chemicals and active pharmaceutical ingredients for stability, purity, chemical content and unique characteristics. Documented and communicated test results as well as performed peer data review.

Maintained sample control in laboratory, adhering to procedures, formulas and experiments protocol, ensuring high quality results. Ensured laboratory quality and safety compliance with OSHA standards and facilitated sterilization and environmental compliance with Federal government regulations through maintaining clean and safe work environment by performing daily laboratory maintenance.

Maintained detailed FDA, DEA and safety environmental records used for data control, ensuring consistent quality. Performed laboratory instrumentation troubleshooting, maintenance and repair, reducing expenses and improving staff time management. EDUCATION

Master of Business Administration (MBA), Dual Master Degrees in Finance and Marketing, Goldey- Beacom College, Wilmington, DE

Bachelor of Arts (BA), Biology, University of Delaware, Newark, DE PROFESSIONAL DEVELOPMENT

2016 Present Licensed Life Insurance Agent for the State of Pennsylvania and Delaware

2009 Six Sigma Certified, DuPont Corporation

2007 Professional Development: Fundamentals of Exporting, DuPont Corporation

2006 SAP / Business Warehouse certified, DuPont Corporation

2004 Development Team Accomplishment Award, DuPont Crop Protection TECHNICAL SKILLS

MS Windows XP Pro, Microsoft Office Suite, MS Access, MS Excel, MS PowerPoint, MS Word and Lotus Notes

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