Customer Service Human Resource

LAUREN GOETZ

********@*****.***

SUMMARY

Through my work experience, I have learned and become organized, helpful, honest, kind and reliable. My previous career positions have instilled a severe empathy within myself for the lives of individuals from all different backgrounds and lifestyles. I have mastered clerical, customer service skills and multitasking all while effectively completing assigned duties. I am efficient with Microsoft Word, Excel and Windows programs as well as Mac systems. I am a hard worker whom works well under pressure, while maintaining a professional composure,while successfully completing all assigned daily, as well as long-term goals or projects. SKILLS

Multi-tasking Time Management

Supervising employees Versatile working alone or in group Case management setting

Managerial decision making

EXPERIENCE

03/2017 to Current Patient Care Coordinator

Accu Care Home Health Services - Rensselaer, NY

Effectively controlled the release of proprietary and confidential information for general client lists. Managed all Human Resource duties. Supervisor to PCA's, HHA's, LPN's and RN's. Performed all inital interviews with field employees. Trained orientation. Documented all employees new hire paperwork. Monitored employees compliance dates per DOH requirements. Manged all employment hiring and firing. Resolved all client and/or caregiver complaints. Documented all important events. Prepared all new case intakes and staffed accordingly. Monitored payroll. Represented emergency on-call 24/7. Monitored and represented all employment and reference verifications. Developed schedules for all employees and clientele. Ensured all required documentation per DOH was completed and accurate. Created all new application folders with accompanying required paperwork. Document all required documentation for employment eligibility. 11/2015 to 02/2017 CSSIII Promoted to Trainer

Maximus Inc - Albany, NY

Enrolled consumers into financial assistance programs for health insurance. Received phone calls in high volume call center. Won quality control calls. Established ideas for new employees on how to improve their call taking skills. Advised consumers into understanding the programs of the ACA. Excelled in health care options and operations. Successfully interviewed to higher position. Trained new employees. Advised the programs to new hires during training. Ensured new teammates understood any questions. Resolved escalated calls effectively. Documented and recorded complaints and referrals. Excelled with knowledge of state wide financial programs for health insurance. Researched and resolved defects.

EDUCATION AND TRAINING

2018 Bachelor of Arts: Sociology

University at Albany - Albany, NY, United States

Bachelors in Sociology. Double Minored in Criminal Justice and Psychology. ACTIVITIES AND HONORS

I participate in a weekly meditation, reiki and holistic healing class that helps many deal with the everyday stresses of life.