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Engineer Customer Service

Los Angeles, California, United States
January 17, 2018

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Denise Beskos

Address: ***** ****** ******, ***.*** Hawthorne CA 90250 USA

Telephone: +1 424.***.**** E-mail: Experience

Quality Assurance Engineer, Trelleborg Sealing Solutions El Segundo, Inc., El Segundo CA August 2015-Present

•Design, install and continually evaluate quality assurance and/or control methods and systems.

•Develop standards, procedures, and work instructions to provide quality guidance and to facilitate training activities.

•Perform training in internal auditing, mechanical inspection and statistical techniques.

•Develop sampling plans and statistical methods to be utilized by manufacturing and inspection in assessing the quality levels of products and processes to include determination of control points and charting methods.

•Conduct internal and external audits and supplier surveys to verify capability and/or compliance with AS9100/ISO9001.

•Coordinate and participate in material review board activities to determine nonconforming product dispositions and corrective actions.

•Develop, generate, and analyze reports and returned products to identify trends and to facilitate corrective action/quality improvements.

•Provide technical guidance to all personnel to assist in the use of statistical process control and problem solving techniques.

•Perform QE liaison activities as required to support internal/external customer service and satisfaction. Supplier Quality Engineer, POWER SOLUTIONS INTERNATIONAL INC., Wood Dale IL April 2014-August 2015 (1 year 5 months)

•Receive, inspect and approve Product Part Approval Process (PPAP) documentation and layout information

•Communicate and work cooperatively with customers and suppliers to ensure products and services exceed customer expectations

•Participate in internal/external audits, including closing out audit findings, creating audit finding reports and determine proper corrective and preventative actions

•Facilitate disciplined problem solving with suppliers on all quality issues. Ensure timely resolution of supplier failure, corrective actions and preventative actions

•Responsible for continual improvement activities to enhance the quality system

•Initiate debits with suppliers to recover the cost of nonconforming products Supplier Quality Engineer, Peteformance Tuning Store, Patras GREECE September 2011-September 2012

•Communicated with suppliers to order automotive parts at the best price available

•Tested automotive parts to ensure they meet specified standards

•Communicated with customers and provided them with courteous and professional service Mechanical Engineer (Internship), GVK Nikolopoulos Technical Office, Patras GREECE September 2010-September 2011

•Responsible for the issuance of fire safety folders for 20 customers (13 dining places, 1 vehicle emissions test center and 6 apartment complexes)

•Led thermal and plumbing studies for 15 residences in the greater area of Western Greece for maintenance purposes

•Performed energy audits of residences to reduce consumption by an average of 15-25% (depending on the age and the condition of the building) in order to follow the new EU standards Education and Qualifications

•University Education

MBA: Master in Business Administration, Hellenic Open University & Wroclaw University of Economics, 2016-2020 MSc: Master of Science in Product Engineering Design, University of Strathclyde Glasgow, Scotland UK, 2012-2013 BSc: Bachelor of Science in Mechanical Engineering, Western Greece University of Applied Sciences, Patras, GREECE, 2007- 2011

•Professional Certifications

Career Advising: University of California in San Diego, Online, 2018-2019 SolidWorks Essentials 2016: GoEngineer, Woodland Hills CA, USA, March 2016 AS9100-C Internal Auditor: SAI Global, El Segundo CA, USA, January 2016 Six Sigma Green Belt: TÜV SÜD America, Wood Dale IL, USA, February 2015 Effective Product Launch: APQP-FMEA-PPAP: The PIC Group, Wood Dale IL, USA, November 2014 Honors and Awards

•I.K.Y Award: Greek Scholarship Foundation, 2010 (Best student in class on the 3rd year of BSc studies) Key I.T. skills

•Microsoft Office

•SolidWorks Essentials 2016

•Epicor Enterprise Recourse Planning (ERP) Software

•CRM Maximizer 2015 Software

•Q-Pulse 5 Electronic Quality Management System

•QAD Cloud ERP (formerly QAD MFG/PRO)





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