Customer Service Assistant

Cynthia P. Lancaster ********@**********.***

*** ****** ***** ******, *******, NC 27527 Home: 919-***-**** Cell: 919-***-****

PROFILE

Experience in purchasing/planning management, customer service, and accounting with attention to quality. pricing and on time delivery manufacturing operations

Managed complex sourcing inside and outside of material and components for various company projects

Proven record of accomplishments and implementation of procurement practices and strengthening of supplier relationships both internal and external

Led analyzing inventory/scheduling discrepancies, making recommendations for improved operations

Six Sigma and APIC courses (N.C. State)

Experience with import/export regulations

Increased profitability through effective materials management

Excellent verbal and written communication, ability to work under pressure, deadline driven, and versatile with good organizational skills

Detail oriented, excellent numeric and strong cost management skill

Proficient in Microsoft Word, Excel, and associated inventory applications: ABS, MRP Reflection, BAAN, ADP, Macola, Visual, Oracle and Mas 200 ERP systems.

EXPERIENCE

11/16 - 08/17 Purchasing Assistant Telair U.S. Cargo Systems Goldsboro NC

Procured all expense items working with engineering, machine shop etc.

Purchased production material attention to cost and quality

Priced all Surtronics and all other outside services invoices

5/15 - 8/16 Material Control Assistant Balfour Beatty Rail Inc. Goldsboro NC

Edit, create, and assemble complex procurement documents including invitations to bid

Originate requests for proposals, preliminary review of quotations and proposals

Initiating summary analysis ensuring accuracy and completeness.

4/14 - 3/15 Senior Buyer Accufab, Inc. Raleigh, NC

Coordinated and maintained accuracy of MRP data while supporting material cost and budget targets.

Initiated communications with vendors/clients regarding price verification, order status and expediting.

9/13 - 3/14 Supply Chain Purchasing Boon Edam, Inc. Lillington, NC

Interfaced with accounts payable ensuring accurate invoicing of purchased parts and with production

control personnel ensuring on-time delivery to customers.

6/07 - 7/12 Purchasing Manager. Communications Supply Corporation Raleigh, NC

Coordinated and scheduled material weekly with cellular manufacturing/MRP/JIT Programs.

Completed purchase orders and sub-contract administration including; quotation, source selection, negotiation, placement and documentation in compliance with company policies, procedures and government regulations.

1/06 - 5/07 Purchasing Agent Hagemeyer NA Clayton, NC

Procured all production material, raw materials, expense items

Worked with the shop foremen to verify true demands in MRP.

Set up a just in time inventory program with major suppliers

Assisted accounting to determine discrepancies in purchase orders, credit memos and RMA’s.

2/05 - 1/06 Purchasing/Customer Service IPG Youngsville, NC

Placed all purchase orders to do with customer demands, worked with IPG sales staff to determine quantity and needed delivery on all orders. Ordered material based on customers just in time inventory needs. Met with suppliers to maintain certain inventory levels for IPG to keep in stock always for our customers.

7/95 - 9/04 Senior Buyer Flextronics International Youngsville, NC

Completed lean manufacturing training to recommend and implement improved processes.

Sourced new suppliers and requested samples for evaluation and approval.

Purchased and monitored over $30 million in contracts for telecommunications, raw materials, electronic components, and the processing of parts.

Developed strong business acumen making split second decisions, sometimes, with limited data.

Managed and performed necessary tasks to establish suppliers and procure raw materials to provide

an uninterrupted supply to production floor while keeping inventory levels and cost to a minimum.

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