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Customer Service Part Time

Sunnyvale, California, United States
January 17, 2018

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Lan Anh (Lucy) Dinh



Hoang Lam Enterprise (our family owned business in Vietnam)

Aqua Terra (Sunnyvale, CA): privately owned (license available upon request)

Business Owner: Aqua Terra Commercial (November 2016 to present)

Own & operate a private online business to resell goods manufactured in Asia. Part of the business is to create digital content for advertising products for sale on E-bay.

Market Specialist & Customer Service (March 2011 to present)

Network with vendors to create promotional campaigns and discounts to attract new customers.

owork remote using skype to Vietnam team:

collaborate with wedding planner contractors to promote wedding planning

create and review digital content of wedding products

create & review digital content of restaurant menu

Event Coordinator (January 2007 – January 2009 PART TIME)

Managed a small team of event planners for weddings. Tasks include:

oWork with customers and lead-chef to prepare menu

oOffer customers wedding decoration services (flowers arrangement, restaurant decorations and other religious ceremony preparations)

oProvide sales referrals and cross-sales to business partners (florists, restaurants, decoration services, photographers)

oco-host advertising events to greet customers at shopping malls and local events to promote restaurant and wedding decoration services

Business Development Specialist (January 2006 – January 2009 PART TIME)

Worked with legal counsel to review, edit and prepare all business related legal contracts for Hoang Lam Enterprise business ventures and day-to-day operations. This is to ensure:

obusiness operations are written down in a legal contract

ocontracts are signed and filed with business vendors & partners

oCash flow management (handling foreign currencies, bank deposits, bank account management) with vendors


Bachelor of Science in Business Administration, Troy University

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