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Customer Service Project Manager

Anaheim, California, United States
January 17, 2018

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PO BOX ***** Los Angeles, CA *****


Adrienne Daviess


Versatile professional with superior leadership skills which include: Customer Service, Package Development, Project Management and Planning. A passionate, highly motivated, driven with an entrepreneurial spirit individual. Extremely resourceful, innovative, forward thinking and committed. Effective communication with excellent attention to detail and solid multi-tasking skills.


2012-Present Merle Norman Cosmetics Los Angeles, CA

New Products Planner/Project Manager

Planning and scheduling for assigned production lines.

Project status tracking, working closely with key department heads.

Create, maintain and distribute project status reports cross-functionally.

Weekly meeting facilitator for Critical Path on New Products.

Officiating clear targets and objectives to team members.

Monitored timelines and flagged potential issues to be addressed.

Organized and prioritized large volumes of information to be shared with key departments via shared software.

2011-2012 Pharmavite/Nature Made Valencia, CA

Package Design Technician

Prepared samples for shelf-life testing, including product and package performance under various conditions.

Made recommendations for appropriate adjustments for packaging as required. Managed multiple projects and changing priorities effectively.

Interfaced within operating units cross-functionally, presented suggestions for process improvements.

Implemented training course for new recruits speeding profitability.

2006-2010 Johnson & Johnson Los Angeles, CA

Senior Project Analyst

Managed the daily operational and tactical aspects of multiple and large scale technical projects.

Monitored an aggressive timeline and budgetary constraints for Copy and Artwork.

Served as point person for Copy approval from concept to finished product through a web-based tool.

Implemented and executed control and completion of specific projects with departmental commitments and goals.


Howard University Washington, DC

B.S., Organizational Communication


APICS, NAFE, Toastmasters International

Skills and Interests

Proficient in SAP, JD Edwards, Oracle, SYSPRO 7, MS Word, Excel, MS Project, Ariba Software, TOPS Pallet Software

Mental Calisthenics, Global Awareness, Community Interests

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