Manager Customer Service

Kathy Goode

Phlebotomist - Octapharma Plasma Center

Orange Park, FL 32073

***********@*****.*** - 904-***-****

I am seeking employment with a company where I can grow professionally and personally and seek challenging opportunities where I can fully use my skills for the success of the organization. WORK EXPERIENCE

Phlebotomist

Octapharma Plasma Center - Orange Park, FL - June 2014 to Present Reviewing donor records for accuracy and completeness

* Labeling and ensuring that each unit and all samples are labeled accurately

* Setting up and preparing all equipment and disposable supplies for venipuncture and plasmapheresis procedure

* Operating the automated plasmapheresis machines, including response and evaluation of all alarms and machine errors, documentation of exceptions, etc.

* Monitoring donors for reactions as well as monitoring equipment operations to ensure donor safety and quality of product

* Ensuring donor confidentiality, meeting customer service expectations, greeting and acknowledging donors as they are assigned to the donation area and after completing donation process

* Overseeing and ensuring proper sanitation and cleaning of equipment and your work area between donors

* Maintaining compliance with SOP, current Good Manufacturing Procedures (cGMP) and all applicable regulatory guidelines

Phlebotomist

DCI Biologicals Orlando, LLC - Jacksonville, FL - June 2011 to June 2014 Compliance with Sterile Technique

* Good Quality Phlebotomy

* Obtaining Accurate Plasma Volumes

* Documenting Underbleeds and Overbleeds

* Discontinuing the Plasma Donation

* Return of Red Blood Cells

* Observing Donors for Possible Reactions

* Accurate Charting and Record Keeping

* Control of Supplies Used

* Responsible for Cleanliness and Neatness of Work Area

* Maintaining a consistent level of efficiency on the Donor Floor

* Knowledgeable of FDA, EU, OSHA, CLIA, COLA, IQPP and Customer regulations and SOP Procedures pertaining to the Donor Floor

General Manager

Checkers Drive-Thru - Orange Park, FL - 2005 to 2011 Ensure all employees comply with all facility SOPs, FDA Rules and Regulations, OSHA and State Regulations

* Hire and train competent and quality staff

* Ability to motivate, educate and coordinate others to build a team

* Strong communication skills, both oral and written

* Ability to think clearly and logically under pressure

* Opened new store as the General Manager

* Traveled and worked at various store locations

* Assisted in hiring, training and developing Crew Managers General Manager

Kentucky Fried Chicken - Gainesville, FL - 1998 to 2005 Ensure all employees comply with all facility SOPs, FDA Rules and Regulations, OSHA and State Regulations

* Responsible for the technical operation aspects

* Responsible for establishing systems to track and trend effectiveness of incoming shipment

* Strong communication skills, both oral and written

* Ability to think clearly and logically under pressure

* Responsible for managing performance, providing guidance and coaching employees towards success

* Ensure a professional image for the company by acting as a positive role model for both employee and community organizations

* Certified in all areas of operations and able to assist in all areas

* Motivate, supervise, direct, train and support all staff

* Traveled and worked at various store locations

* Assisted in hiring, training and developing Crew Managers Assistant Manager

Kentucky Fried Chicken - Gainesville, FL - 1996 to 1998 Assist the Manager in making sure that all employees comply with all facility SOPs, FDA Rules and Regulations, OSHA and State Regulations

* Assist the Manager in administration of daily operations of the company

* Communicate and help implement company policies and procedures

* Strong communication skills, both oral and written

* Ability to think clearly and logically under pressure

* Motivate, supervise, direct, train and support all staff

* Traveled and worked at various store locations

* Assisted in hiring, training and developing Crew Managers Phlebotomist

Alpha Therapeutic Corporation - Gainesville, FL - 1994 to 1996 Compliance with Sterile Technique

* Good Quality Phlebotomy

* Obtaining Accurate Plasma Volumes

* Observing Donors for Possible Reactions

* Accurate Charting and Record Keeping

* Responsible for Cleanliness and Neatness of Work Area

* Maintaining a consistent level of efficiency on the Donor Floor

* Knowledgeable of facility SOP's, OSHA, IQPP and FDA Rules and Regulations EDUCATION

High School Diploma

Gainesville High School - Gainesville, FL

1980 to 1984

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