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Customer Service Representative

Springfield, Illinois, United States
January 17, 2018

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Tabitha M Gray

**** * ********* **

Springfield, IL 62702


Objective: 20 years experience in Customer Service Representative and Administrative Assistance utilizing my skills.

Computer Literate: Word, Excel, Database, Internet, Email

Works effectively as a team member and take on additional responsibilities and challenges

Administrative Support/Clerical with 20 years experience in an office setting

Experience: Bunn Springfield, IL

Customer Service November 2005 to September 2017

Representative for Tech Service

Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Check to ensure that appropriate changes were made to resolve customers problems.

Kept records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Communicating with supervisors, peers, or subordinates

Experience with: Adobe Systems Adobe Acrobat, AS/400 Database, Automatic call distribution ACD system

Department of Veteran's Affairs Springfield, IL

Front Desk Receptionist October 2003 to November 2005

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Schedule appointments and maintain and update appointments calendars.

Interacting with Computers

Performing Administrative Activities

Experience with: Alpha Software, Appointments scheduling software, Filing Cabinets.

Education: Lanphier High School Springfield, IL

Diploma June 1989

EJ Khan Business School Dallas, TX

Clerical/Data Entry Certificate May 1991

References: Available upon request

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