Customer Service Representative
Resume:
Tabitha M Gray
Springfield, IL 62702
*********@*****.***
Objective: 20 years experience in Customer Service Representative and Administrative Assistance utilizing my skills.
Computer Literate: Word, Excel, Database, Internet, Email
Works effectively as a team member and take on additional responsibilities and challenges
Administrative Support/Clerical with 20 years experience in an office setting
Experience: Bunn Springfield, IL
Customer Service November 2005 to September 2017
Representative for Tech Service
Talk with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers problems.
Kept records of customers interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Communicating with supervisors, peers, or subordinates
Experience with: Adobe Systems Adobe Acrobat, AS/400 Database, Automatic call distribution ACD system
Department of Veteran's Affairs Springfield, IL
Front Desk Receptionist October 2003 to November 2005
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
Schedule appointments and maintain and update appointments calendars.
Interacting with Computers
Performing Administrative Activities
Experience with: Alpha Software, Appointments scheduling software, Filing Cabinets.
Education: Lanphier High School Springfield, IL
Diploma June 1989
EJ Khan Business School Dallas, TX
Clerical/Data Entry Certificate May 1991
References: Available upon request
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