Customer Service Sales

Hardworking, enthusiastic and punctual with a positive outlook on life. Extensive and diverse business and marketing experience, focusing on client services and account management. Strong interpersonal and communication skills. Self-motivated, quick learner, energetic, and dependable. Efficient, organized, with strong analytical, logic skills and attention to detail. Comfortable multitasking. Able manage people, assess client needs and provide services to meet those needs. Resolved client problems in a timely manner to ensure satisfaction and loyalty.

Skills:

Computer Skills Proficient with: MS Word, Internet Explorer, and PowerPoint.

Language skills Fluent in English, French, Farsi and Azerbaijani.

CAREER ACHIEVEMENTS:

Strong sales and service skills; achieved my target in less than 6 months.

Distinguished as a top performer more than 6 times in North Shore/Downtown district.

Improved customer satisfaction survey by 95%.

Maintain personal accountability for individual learning & self-development.

Accountable for leading, coaching, and making independent decisions.

Ability to identify, respond and resolve the diverse needs of the customer.

Setting sales to target goals and completing them within the decided time frame.

Passed “Leadership and Conflict Management Courses” successfully.

Raising funds for charity.

WORK EXPERIENCE

2017 Scotia Bank (Lonsdale Branch), North Vancouver, BC

Financial Advisor

Advising clients on lending (Mortgage, Refinance, Line of Credit, Credit Card),

Opening investment accounts (Registered and Non-registered accounts: RESP, RRSP, TFSA, GIC and Mutual Funds),

Providing protection on lending products,

Mapping Financial Review (Cash flow, Retirement, Retiring in plan, and Education Plan),

Assisting in daily banking (opening chequing and saving accounts),

Managing my pipeline of leads and achieving results

Achieved my target in less than 6 months,

Participating in an extensive onboarding program

Distinguished as a top performer 6 times in district,

Great clientele by exceeding the expectations,

Highly active referral to Wealth Management and Small Business Department,

Happy team player.

2014 BMO Bank of Montreal (Mountain View Village Branch), North Vancouver, BC

Customer Service Coordinator

Built relationships with clients to identify financial services needs and recommend solutions

Distinguished Performance in the last two quarters on closed credit card applications sales %179, Chequing accounts %324, Insurance %562, and actioned cues %94.

Provided customer satisfaction excellence by identifying their needs.

Responsible to resolve clients’ issues and follow-ups on customer applications, and service requests.

Managed lobby and helping clients with digital banking leading to high NPS score.

Practiced LAST (Listen, Apologize, Solve and Thank) procedure.

Contributed as an integral member of the team to achieve community goals.

Identified sales opportunities and refer likely clients to FSMs/follow-up on my calling list; closed referrals %123.

Achieved total revenue of %223 as of October 27th, 2016.

2014 CIBC Bank, West Vancouver, BC

Customer Service Coordinator

Provided customer satisfaction service.

Contributed to the meetings to share and achieve community goals.

Identified sales opportunities and refer likely clients to FSRs

Met Financial Service Representative to follow up on referrals.

Managed lobby to ensure customers to experience a professional branch visit.

Balanced the cash box at the end of each shift and sort the vouchers.

2012 Home Sense, West Vancouver, BC

Sales/Customer Service Manager

Exceptional customer service oriented to resolve issues with strong attention to details.

Accurately managed and monitored financial reports of the store per policy.

Balanced the cash drawer at the close of each shift.

Identified sales opportunity to refer.

Coached cashiers to drive strong sales (gift cards and up-sell products).

Responsible for recovery of returned items and merchandising.

Friendly and professional telephone skills.

Mapping markdown products.

2011 Sears (Metro town), Vancouver, BC

Sales/Customer Service Representative

Responsible for sales in Men’s Wear section.

Satisfactorily resolved customer queries and problems.

Provided services to customers from different branches, developed customer contacts.

Cooperated with customer service, maintenance, cashier and sales

Worked with floor Manager regarding discount goods and arranging racks and clearance.

2011 Future Shop (Park Royal), Vancouver, BC

Sales/Customer Service Representative and Cashier

Accurately managed credit card and cash transactions within a high-volume retail environment.

Provided prompt, courteous service to customers.

Balanced the cash drawer at the close of each shift.

Sold gift cards and up-sold products.

2011 Vector Company, Vancouver, BC

Sales Marketing

Responsible for marketing Cutlery products.

Leveraged exceptional communications skills to deepen customer relationships.

2009 Pooya Fara Negar, Tehran, Iran

Sales Manager

Coached the sales team for the new products presentation.

Held different workshops for meeting field lecturer.

Scheduled one-to-one coaching.

Travelled to different countries for extending the business.

2007 Sazgar Argham, Tehran, Iran

Sales/Customer Service

Prepared daily reports using Microsoft Word.

Performed duties of company operator whenever required.

Typed expense reports, purchase orders and recorded and distributed petty cash.

Compiled, distributed, and printed various reports.

Faxed documents to foreign countries and followed them up.

EDUCATION

Investment Funds in Canada Certification 2016

Leadership 2013

Conflict Management 2013

Master Degree in Adult Education 2012

Travelling and Tourism Diploma 1997

REFERENCES AVAILABLE UPON REQUEST

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