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Manager Customer

Whitmore Lake, Michigan, United States
January 17, 2018

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**** ******* *****


• Multiple years’ experience as an Operations Manager, General Manager, Tooling Manager,

(Supervising building and maintaining Progressive, Line, Transfer, and secondary steel stamping dies’ for the automotive industry), Program/Project Manager, Lead Estimator, Facilities/Maintenance Manager. and Tool and Die Maker.

• Provided low volume (prototype) and high volume estimates to customers based on quotes received from tooling suppliers, calculated material usage, company capabilities, and manpower. Expertise in a high volume production environment utilizing low to high speed (250 SPM) presses from 1200 Ton and below.

• Worked with and purchased various materials from CRS, Carbon Steel, Stainless Steel, Aluminum, Brass, and Copper in block, sheet, or coil capacity.

• Familiar and involved with customer APQP, PPAP, and Capability Studies. Experienced with ISO 14001, TS-16949, QS-9000, and ISO 9001:2008, and auditing role.

• Proficient in the use of Microsoft applications such as Word and Excel. Familiar with Power Point applications.

• A Hands On individual who is accustomed to being interactive on the plant floor working with operators, supervisors, maintenance, tooling, quality, and shipping. Proficient in problem solving and troubleshooting daily manufacturing hurdles.


Kansas Community College-Kansas City

Associates Degree - General Studies

• Various training experiences through Ford Motor Company and the Lean Learning Center in regard to 5s and Lean Manufacturing.

• QS-9000 and TS-16949 Auditor training through NSF.

• Microsoft Excel 2002 Level 1 - 2 - 3, New Horizons Learning Center EXPERIENCE

09/19/2016 to 7/7/2017

Quality Metal Craft

Die Process Engineer Production and Assembly Facility (less than 350 employees)

• Followed and managed new production tooling through kick off, design review, build, vendor buy off, and home line buy off.

• Created Master Time Line to track progress and timing of all company projects.

• Worked closely with Program Mangers and Quality Engineers to insure product and tooling feasibility.

03/3/2015 to 7/5/2016

Hercules Machine Tool and Die

Project Manager Tool and Die Build Facility (less than 100 employees)

• Oversaw, tracked and reported on Class A tooling for 2017 model year vehicles.

• Reviewed customers RFQ’s for feasibility, processed and submitted quotes.

• Successfully quoted and awarded customer EWOs for new projects averaging 650k per project.

• Interacted with customers on related projects and provided customer job status timelines for all open projects.

• Worked closely with customer engineering departments to resolve any die build or tolerance issues.

• Familiar with GSQE, WLS (White Light Scan), ARGUS Reports, and SMIRT software.

• Assisted on the job floor where needed and was involved in the build and completion of customer tooling.

09/29/2013 to 9/28/2014

T.F.W. Inc.

Operations Manager Tool and Die Build Facility (less than 10 employees)

• Oversaw all facets of company operations, to include, but not limited to: Financial management, customer die builds, production runs, quality, material management, shipping, and customer relations.

• Created a company Requisition Log to track all company expenditures for customer related jobs, shop supplies, office supplies, raw materials, and vendor support services. Identified waste and reduced cost where applicable.

• Interacted with customers on related jobs and provided customer job status timelines for all open projects.

• Worked closely with customer quality and engineering departments to resolve any die build or tolerance issues.

• Reviewed customers RFQ’s for feasibility, processed and submitted quotes. Assisted on the job floor where needed and was involved in the build and completion of customer dies, stacking dies, weld fixtures

10/29/2012 to 4/09/2013

Excel Electrocircuit, Inc.

Plant Manager PCB Circuit board Facility (50+ employees)

• Responsible for overall performance of production operations, including but not limited to Production; Materials; Plant Safety; Quality Assurance and Regulatory Compliance; Process Engineering; as well as, Maintain and improve the TS Quality System.

• Worked on and corrected deficiencies noted on company TS-16949 recertification audit. Company awarded recertification December 2012.

• Designed company Business Plan and target matrix for 2013.

• Implemented and conducted weekly Management Team Meetings (MTM).

• Implemented “Zero Defect” policy within Quality Final Inspection process substantially reducing customer quality concerns.

• Created a company project worksheet to define company projects and track progress and completion.

• Worked with machine vendor in Texas to finalize costs, logistics, and installation of new company Plating Line.

• Worked to implement 5S standards on the shop floor. 02/2012 to 05/2012

Mercury Metal Forming Technologies, LLC

General Manager Prototype Facility (40+ employees)

• Oversaw manufacturing operations and provided owner with daily updates and presented owner with areas of concern.

• Reviewed customers RFQ’s for visibility, processed quotes, and worked with customer Engineering Groups to resolve tolerance issues and concerns.

• Provided low volume (prototype) estimates to customers based on calculated material usage, company capabilities, and manpower.

• Provided low to medium volume assembly estimates to customers utilizing Mig, Tig, Robotic and Resistance Welding procedures. Newest assembly work awarded was for seat cushion and seat back frames for Toyota.

• Began negotiations with outside vendors to establish ‘terms’, on COD accounts.

• Negotiated with new customer in moving their existing work in Tennessee to Michigan resulting in potential 250K in annual sales.

• Established an electronic Quote Log to record customer RFQ’s and related records. Revised quote procedures, reduced time to process quotes by as much as 50%.

• Worked with customers and Engineering Groups to resolve production concerns. Reviewed processes and process flow to identify ‘root cause’ to quality concerns. Implemented plans and corrective actions to resolve customer related issues.

• Began the restructuring of company Departments, that otherwise were not in place, this enable them to be more efficient.

• Began preparations for ISO -9001:2008 Audit due 5-15-12. ISO put in place 2010, with no follow-up or implementation by company employees, or Management. 02/2005 to 01/2012

United Metal Products-LDM LLC - Detroit, MI

(General Manager) (Union Facility) (28 + employees)

• Oversaw the daily operations of the Tool room, Production, Shipping, Purchasing, Maintenance, and Quality Control departments.

• Submitted Request for Quote (RFQ) to tooling suppliers and prototype sources, as well as, negotiated price reductions with supplier to curb customer/company costs.

• Responsible for piece-price costing, and tooling estimates. (All tooling outsourced to Tooling sources that provided tooling cost and timing.)

• Worked closely with the Purchasing Department by providing them the necessary documentation needed for obtaining quotes from outside services, i.e. material, part plating, tumble, heat treat, etc.,

• Successfully quoted and received Ford Service work that netted 70% profit to the company on 1.2M in sales. Prepared complete new work quote packages and submitted to customers. Followed up with all customers on status of new quotes submitted.

• Coordinated customer Engineering Changes for part and quality improvements.

• Worked closely with outside vendors for new customer production tooling. Conducted Die ‘Run to Rate’ and ‘Buy-offs’ with outside vendors.

• Worked closely with Quality Control personnel with APQP to identify potential quality concerns. Ensured that PPAP dates were met and that new parts from tooling were to part print specification as prescribed by the customer. Worked with company Management Team and Quality Control to set up part Routers, Operator Control Plans, SPC checks, poke-yoke systems, Set-up Sheets and assembly processes.

• Oversaw and supervised company maintenance personnel in the upkeep and readiness of company production equipment, facilities maintenance, and Hi-low truck maintenance.

• Successfully negotiated with the UAW to trim hourly workweek from 40 hours to 32 hours during the economic downturn resulting in lower overhead costs to company. Tooling/Maintenance Manager

• Oversaw and supervised tool room personnel in the daily preventive maintenance and repair of company/customer tooling.

• Established and maintained tooling maintenance/repair records to track tooling production capabilities, tooling time line to prioritize tooling workload in conjunction with customer production requirements.

• Worked closely with tool room personnel in troubleshooting “problem” tooling, incorporating a plan of action and follow-up to insure that customer quality expectations were met.

• Maintained perishable tooling for needed repairs while at the same time insuring that company tooling cost were kept to a minimum.

• Submitted Request for Quote (RFQ) to tooling suppliers and prototype sources, as well as, negotiated price reductions with supplier to curb customer/company costs.

• Reviewed die designs for approval and implementation.

• Worked closely with quality control personnel to insure that PPAP dates were met and that new parts from tooling were to part print specification as prescribed by the customer.

• Worked closely with maintenance personnel and production personnel to troubleshoot equipment / machine failures. Expedited corrective action plan and oversaw repairs in a timely manner.

• Worked closely with outside venders, obtaining quotes and contracts to repair any equipment / facility repairs that were not within the realm of company maintenance personnel.

• Worked closely with company management team and auditors updating Tooling/Maintenance records and procedures to make the company TS 16949 compliant. (Company awarded TS 16949 certification January 8, 2007).

1991 to 08/2004

Polynorm Automotive (formally Delwal Corporation)

Plant Supervisor/Leader Non-Union Facility (300 + employees)

• Performed all operational plant functions including shipping/receiving, production scheduling, Quality Control, machine set-up, personnel activities, work cell evaluations, time studies, building/machine maintenance, stock and inventory control of service dies and component parts.

• Supervised and directed employees in the timely delivery of quality products to the customer.

• Evaluated work in process and took measures to streamline activities to enhance company productivity.

• Established performance metrics to monitor production trends and activities. Identified problem areas

(bottlenecks) in the production process and took measures to correct them.

• Provided direct reports with leadership, direction, and coaching to achieve company objectives and improve individual production performance.

Industrial Engineer- Promoted to Plant Supervisor Stockbridge

• Performed work cell evaluations to enhance material flow and product productivity.

• Conducted time and motion studies and identified “waste” movements. Took measures to reduce waste and enhance Lean operations.

• Maintained flow charts of production activities and reported findings daily to higher management.

• Participated in company Kaizens to implement Lean standards. Administration- Promoted to Industrial Engineer

• Consolidated all company tooling files and automated them into the company MRP system


• Established and coordinated scheduled tooling maintenance to coincide with production schedule.

• Automated die End Run activities and die maintenance performed to company automated Manbase

(MRP) system.

Die Maker- Promoted to Administration

• Performed duties as a die maker apprenticed and moved up to journeyman in the area of die repair and die maintenance in a steel-stamping/manufacturing environment.

• Utilized calibrated measuring equipment, surface grinders and Bridgeport mills to perform duties.

• Proficient in the use of Tig, Mig and ARC welders. Proficient in part Blue print reading. 1991 to 1999

Tipke Tool, subsidiary of Delwal Corporation-Novi, MI Die Maker

• Preformed duties as a die maker in the area of new die build and die repair.

• Preformed duties as a Bench Hand (starting at ‘ground level’ apprentice type role drilling steel blocks to becoming a Journeyman level Die Maker)

1980 to 1989

United States Army

Supply/Warehouse Sergeant (various locations within the US and overseas)

• Three time recipient of the Army Achievement Medal and twice recipient of the Army Commendation Medal for Outstanding performance in Supply/Warehouse Management. References Available Upon Request

Contact Phone: 734-***-**** Cell

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