Project Management Manager

Frank Pinto, MBA

Florida, USA

786-***-**** ***********@*****.***

AREAS OF EXPERTISE

Strategic Planning

IT Project Management

Corporate Finance Management

Project Management Office (PMO)

Project Analysis and Valuation

PROFESSIONAL EXPERIENCE

Priority Care Transit (PCT), Pompano Beach, Fl Nov 2016 – Present

Project Controller:

Responsible for the controlling of the company’s strategic IT projects.

oPM Methodology: SDLC PMI based.

CNE, Caracas, Venezuela 2007- Sept 2016

PMO Leader and Senior Project Controller:

Responsible for the monitoring and controlling of the institution s strategic Vital and Civil Records Automization Program (PARC) which included the following projects among others:

oBusiness Process Modeling (BPMn) Project:

Scope: Implement a standard Business Process Model and Notation (BPMN) to provide the Venezuelan Civil Records Main Office with the capability of understanding their internal business procedures in a graphical notation and the ability to communicate these procedures in a standard manner.

PM Methodology: SDLC PMI based.

oCivil Records Historic Data Digitization Project:

Scope: Digitization y Data Entry for proximately 17,161,315 Venezuelan Citizens Birth, Marriage and Death Certificates for the years 1990 thru 2011. Design of IT Infrastructure, Process Model, and Software Architecture related to the inquiry and update of the Venezuelan Civil Records Data Base.

PM Methodology: SDLC PMI based.

oIT Infrastructure (Topology Definition, Procurement and Deployment) Project:

Scope: Procurement of the related hardware and to interconnect 3 Data Center and 405 Civil Records offices and units nationwide. Design the infrastructure, cabling, and security for the whole network. Interconnect the active hardware (including the 405 routers).

PM Methodology: SDLC PMI based.

oSARC (SOA Based) System Development and Implementation Project:

Scope: Stablish the governance and process, services, and informational architecture completely integrated with the institutions requirements. Provide an interoperability, mediation and integration platform for the Venezuelan Civil Records business according to the data and electronic documents access and electronic interchange Law. Develop and implement the Sistema Automatizado del Registro Civil Venezolano (SARC) with an strategic, tactical and operational vision of a process based system and SOA architecture, ESB, BRE and BPM, SOAP/REST based protocols and framed in the service model provided by the Oficina Nacional del Registro Civil.

PM Methodology: Agile/Scrum based.

Responsible for ensuring the capturing of actual time, actual events stages and controls surrounding the program.

Monitor and present reports on the progress / forecast of the program.

Acted as a senior consultant to project teams and leaders.

Supervised a staff of 3 Junior Project Controllers.

Served as liaison between Program Director and Project Leaders.

Responsible for the review of internal controls.

Coordinated Program s Steering Committee meetings.

Ensured that all risks and issues are captured on a system and tracking is done.

Assisted the Program Director in other project related activities such as resource management, scheduling of meetings and presentations, weekly and monthly reporting to ensure operational control.

TVC Group (Banco del Caribe), Caracas, Venezuela 2003-2007

Senior Consultant to the Office of the CEO:

Coordinated the necessary activities related to the development and preparation of the strategic goals and objectives (Financial and Business) established on the Group’s Business Plan.

Responsible for establishing a strong working relationship with foreign strategic partner companies (Mexico & USA) to build add-on business for the group.

Lead the group’s Executive Committee.

Responsible for the deployment of the Project Management Office (PMO) established to guarantee the correct operation of different projects focused on bringing new revenues to the company. Projects were based on NPV, ROI, EVA, and IRR.

Responsible for the deployment of new IT tools.

Responsible of the financial models designed to the valuation capital investment projects.

Responsible for the generation of strategic and business plans.

CANTV (A VERIZON s Telecom Subsidiary), Caracas, Venezuela 2001-2003

Senior Project Management Consultant:

Managed the preparation of work plans as well as the implementation of the 15 commercial initiatives that would help guarantee the company's revenue expectation of $4.5 billion by the year 2006.

These commercial initiatives were developed under the Mckinsey Consulting's methodology of project management (Champion,-Technological Leader-PMO) and were fully supported by the corporation Strategic Committee.

Developed project plans to ensure that the initiatives were delivered on time to the implementation teams.

Provided management and project reports throughout the life cycle of the process.

Provided continuous follow-up to the technological work plans supporting the commercial initiatives.

Performed quality monitoring/assurance in the implementation of commercial initiatives.

Performed process standardization thru project management techniques.

Responsible for Change Management and Cause-Effect analysis.

Used state-of-the-art industry standards such as E-Tom and MS Project.

COMDIAL, Sarasota, Florida 2000-2001

Working Capital Manager:

Responsible for monitoring high profile credit applications, obtaining commercial credit reports, and authorizing credit limits.

Managed collection efforts on past due accounts for the complete customer base, including dealers, distributors and national accounts.

Monitored the status and composition of accounts receivable.

Managed the entire credit/collections process including credit approval, credit memos, collection calls, and customer inquiries.

Responsible for the company's projections for cash flow.

Supervised a staff of 5 employees.

SBC Telecom, Tampa, Florida 2000-2000

Senior Billing Consultant:

Provided support to the completion and promptly billing of all telecommunication services offered to major customers nationwide.

Primary responsibility for project management, billing, cash application, and collections for Account Management Team.

Contacted major accounts regarding outstanding accounts.

Served on the Process Improvement Team for the Tampa Call Center.

Served on the Project Management Team for the Tampa operations.

Served as Team Lead for the Billing/Collections Group.

CANTV (A VERIZON s Telecom Subsidiary), Caracas, Venezuela 1993-1998

Director of Collections:

Planned and implemented new and existing systems required to provide customer services such as: Service Orders, Collections, Billing (Verizon's CBSS/BVT), Directory Assistance, and Bank Collections.

Responsible for overseeing the collection efforts of approximately $300m accounts receivable balances.

Worked closely with outside Collection Agencies as well as the collections staff that performed credit and collections for the largest and most sensitive customer accounts.

Coordinated with the Controller concerning Corporate HQ General Ledger matters, Bankruptcies and semi-annual audit reporting requests.

Managed the implementation of managerial support systems designed for top management.

Supervised a staff of 40 with 4 direct reports.

Designed On Line Banking Collection System for real time posting of payment transactions which reduced by 15% the number of collection agencies.

Responsible for the implementation of PMO in charge of coordinating the deployment of IT projects.

Implemented the nationwide installation and support of a stand alone Collection POS system.

In charge of the input for the billing system (S/O, payments, adjustments).

Responsible for contract negotiations with third party software developers and vendors.

Maximized cash flow and diminished bad debt using the Aged Debtor Report. Responsible for managing queries and chasing payments from clients in a timely manner, whilst delivering a tier 1 service to internal and external stakeholders.

Member of Steering Committee for the procurement and deployment of new billing, collections, and customer service system with temporary assignments at GTE headquarters (Dallas and Tampa)

EDS, Caracas, Venezuela 1984-1992

Technical Support Manager:

Oversaw IBM Mainframe-based technical support for EDS banking, manufacturing, and distribution customers.

Supervised a staff of ten.

Assisted in the development of sales proposals for existing and potential customers.

Responsible for contract negotiations with hardware and program product vendors.

Served on two Transition Management Teams for new banking customers.

Managed the technological infrastructure for EDS' banking accounts (Banco Caracas y Banco Venezolano de Credito).

Introduced new operations procedures which lowered costs by 40%.

Member of Sales Team preparing proposals for new and existing customers.

EDUCATION

BSC, Computer Science, Point Park University, Pittsburgh, PA

MBA, Finance and Project Management, University of Tampa, Tampa, FL

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