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Technical Writer

Colorado Springs, Colorado, United States
January 17, 2018

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Shannon L Gourley ● 916-***-**** ● LinkedIn


I am seeking a career position where I can utilize my knowledge of documentation and consumer needs in new and evolving ways within the computer industry. I am highly motivated, timeline driven, and results oriented. I respect the strengths of all team members, and work equally well on individual tasks requiring attention to detail, self-motivation, and accountability. Professional Experience

Newisys (through ProUnlimited) Enterprise Servers and Data Storage Technical Writer (January 2016-Current)

Generate new content in the form of user’s guides, installation guides, and quick start guides.

Maintain corporate style and voice throughout all new content; revise old content to remain up-to-date.

Review engineering specifications, assembly instructions, and other documents as needed to ensure grammatical correctness and adherence to style.

Management of individual parts, engineering change orders (ECOs) and bill of materials

(BOMs) in Agile product lifecycle management (PLM).

Create and manage product labels and silkscreens to engineering specifications.

Deliver high level software content in a meaningful format for end-user needs.

Take and edit high quality, reproducible product pictures for marketing material and user documents.

San Luis Obispo Sheriff’s Department County of San Luis Obispo Dispatcher (June 2014-January 2016)

Answer emergency and non-emergency calls.

Dispatch Sheriff’s Deputies and medics for the county and all unincorporated cities within the county.

Dispatch Police Officers for the cities of Arroyo Grande and Morro Bay.

Adhere to County and Sheriff codes of conduct and the chain of command.

Request mutual aid from neighboring agencies when required.

Handle confidential information and search national databases for warrants, stolen vehicles, and prior criminal activity.

San Luis Obispo Sheriff’s Department County of San Luis Obispo Correctional Technician (November 2012-June 2014)

Ensure security and check for proper credentials of all incoming personnel and visitors.

Maintain a headcount of all persons within the jail at all times.

Balance inmate accounts, intake and release of inmate property.

Handle confidential personal and criminal information during inmate booking and processing.

Jeffrey Eidelman Office of Podiatric Medicine

Front Office/Receptionist (May 2011-February 2012)

Manage patient accounts, payments, overpayments, and refunds.

Submit insurance requests and authorizations.

Ensure that the office was presentable, and the examination rooms were clean and sanitized.

Assist with procedures as required by the doctor. Writing Lab California Polytechnic State University English Department Writing Tutor (September 2008-July 2010)

Review class related and personal writing projects for students of all majors to ensure grammatical correctness for a desired format and general cohesion.

Assist students with pre-writing, revision techniques, content development, grammar, and overall coherence.

English Department-- California Polytechnic State University English 134 Teaching Associate (August 2009-May 2010)

Teach introductory writing and composition for students of all majors.

Develop content and grading strategy based on departmental criteria.

Integrate new media and multimedia into lessons and assignments to encourage students to apply course material in a realistic setting.

Present course material, assign projects, and review written work. Education

M.A. in English Composition, California Polytechnic State University, San Luis Obispo Graduated November 2011

B.A. in English, Linfield College

Graduated May 2008


Document Formatting

Chicago Manual of Style (CMOS), Modern Language Association (MLA), American Psychological Association (APA)

Documentation Software

XML/DITA publishing programs: Adobe FrameMaker, Madcap Flare, Oxygen XML

Miscellaneous publishing platforms: Adobe Illustrator, Serif PagePlus, Microsoft Office Suite, iLife Suite

Product Photography

DSLR photography

Adobe Lightroom, Adobe Illustrator, Adobe Photoshop Platforms

Linux, Windows, Mac

Other Engineering and Documentation

Familiarity with HTML and CSS

Agile PLM

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