Customer Service Executive Assistant

Ginny Cooper

**** *********** ****** ****, ***********, GA 30534

************@*********.***

Ph: 678-***-****

Professional Summary

Dynamic and dedicated Executive Assistant with 9 years experience in a fast paced IT department supporting

multiple C Level Executives. Skilled at multi-tasking and maintaining a strong attention to detail. Employs

professionalism and superior communication skills to meet personal and company goals.

Skills

Outstanding customer service with attention to Excellent time management and problem

detail solving skills

Preparing and handling confidential and Meeting deadlines and resourcefully

sensitive information completing challenging tasks

Proficiency in the use of Operating Microsoft Exceptional interpersonal skills and positive

Office applications as well as Adobe Acrobat, attitude.

and Social Media web platforms.

Experience

Executive Assistant/HR partner/Procurement administrator/Facilities partner Sep 2008-Present

CareerBuilder Norcross, GA

Manage and maintain CISO's calendar of appointments

Attend meetings to record minutes and suggest action items

Make travel arrangements for CISO and process the associated expense reports in a timely fashion. Act as a subject

matter expert for departmental expense questions

Prepare agendas and make arrangements, such as coordinating catering for luncheons and start of

teleconferencing software if attendees are remote

Organize offsite Leadership conferences for CISO and CFO

Organize the annual holiday party for up to 800 employees

Organize the monthly new hire orientation including coordination with HR and directors to facilitate optimal

meeting efficiency

Organize the teams to attend a build day with Habitat for Humanity

Schedule departmental training sessions

Work with the facilities team to obtain COI when needed for on site events

Work with facilities on any building issues, coordinate communication with IT department regarding facilities updates

Work on two person team to make departmental purchases and code invoices for payment and set up POs with accounting for large purchases

Monthly Billing Specialist and Auto Claims Processor Apr 1991-Dec 2000

State Farm Insurance Atlanta Operations Center Duluth, GA

Provide customer service, such as limited instructions on proceeding with

claims or referrals to auto repair facilities or local contractors.

Pay small medical claims, glass replacement bills, towing bills

Worked with auto, towing, medical vendors daily to resolve claims issues

Analyze accounts for changes in coverage and explain changes to agency staff Trained new employees on current computer system and processes

Education:

Currently working on BBA with a concentration in HR, estimated graduation 2019 Brenau University Gainesville, GA

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