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Customer Service Data Entry

North Carolina, United States
January 17, 2018

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Latoya Smith

*** ****** ***** *********** ** ****5

Cell: 315-***-**** Email:

Professional Summary

A high-energy, enthusiastic and dependable individual who excels in challenging and competitive environments.Assisted with implementation and transition to computerized system. Skilled in problem solving and troubleshooting with great customer service, accurately processes data and information keeping record and tabulation.

Work History

Med Tech 05/2017 to Current

Concord House Assisted

Administers prescribed medications to patients and maintains related medical records.Verifies identity of patient receiving medication and records name of drug, dosage, and time of administration on specified forms or records.Take vital signs,Administer insulin and record blood sugar readings,Give direct patient care, such as bathing, dressing, and feeding patients, and assisting in examinations and treatments.Wash patients clothes & linen,keep facility clean light janitorial duties Receive,record,restock supply of ordered medications and apportion, mix, or assemble drugs for administration to patient.

Receptionist 10/2014 to 03/2016

Family Care Medical Group – Syracuse, NY

Answer multiple telephone lines, greet patients,data entry,check patients insurance,renew prescriptions,check patients in and out,mail & generate insurance claim forms,receive sort & forward incoming mail,faxing,filing,call insurance company's for approvals for procedures,medical billing ICD 10 codes,schedule referrals and laboratory services,bookkeeping,order supplies & vaccinations clean and prepare rooms for the doctors

•Medent software

•Amazing charts)

•Medisoft/Office Hours

•Athena Software

Receptionist/Dental Assistant 05/2009 to 10/2014

West Side Dental – Syracuse, NY

Check patients in and out of office,data entry,chart and file patients information,mail monthly statements,stock & order supplies,submit accounts to collections,bill patients for medical services,enter codes of procedures,assist doctor with dental procedures

•Patterson Eaglesoft/Dentrix software

Customer Service 05/2008 to 06/2009Medical Answering Service – Syracuse, NY

Answer multiple phone lines,set up Medicaid transportation,refill prescriptions,triage doctors calls,Takes and retrieves messages for various personnel.Provides callers with information regarding medical transportation pick up times dates of arrivals and assisted with approvals for out of state rides


High School Diploma: 2000

Henninger High School - Syracuse, NY


• Receive and complete medical claim forms

• Collect medical information such as diagnosis, prognosis and dates of treatment from patient records

•Compile and record medical charts, reports, and correspondence

• Explain billing policies to customers

• Maintain patient records

• Investigate customer complaints

• Answer inquiries from doctors, patients and insurance companies

• Understand insurance guidelines including Medicare and other government, private insurance and managed-care plans

• Answer customer billing inquiries

• Develop and implement billing policies and procedures• Prepare accounting records

• Answer customer billing inquiries

• Submit insurance claim forms

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