Customer Service Manager

Professional Summary

Skills

Work History

*** ****** ******, **********, ** 03103 • Cell: 603-***-**** • *********@*******.*** Motivated delivery driver with over 25 years loading and unloading deliveries in a warehouse setting. Detail-oriented self-starter and team player familiar with DOT regulations and order verification processes. providing quality service and completing on-time deliveries. Cross-trained in all aspects of loading, unloading, vehicle maintenance and record-keeping. Safety-conscious well-versed in vehicle maintenance and repair. Trustworthy, dependable and professional. Reliable and personable . Proficiency in GPS and XATA.

Dependable and reliable

Perfect attendance record

Effective communication skills

Understands local routes

Delivery experience

Clean DMV printout

Safe driver training

Four-wheeled hand truck

Over the road experience

Refrigerated trailers

Assistant Manager, 10/1973 to 09/1974

pizza hut second street – manchester, new hampshire duties: open/close, cash in/cash out, scheduling shifts, taking phone orders, prep work,cooking,work with managers.

Automotive Mechanic, 09/1974 to 02/1975

midas muffler willow street – manchester, new hampshire Repaired, replaced and adjusted brakes and brake pads. Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.

Tested vehicles and their components and systems.

Reviewed work orders and discussed them with supervisors. Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench.

Managed the front counter, including answering the phone and opening and closing the shop.

Diesel Mechanic, 02/1975 to 07/1977

Liberty International Trucks – Manchester, NH

Repaired, replaced and adjusted brakes and brake pads. Tested vehicles and their components and systems.

Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench.

Reviewed work orders and discussed them with supervisors. Cleaned and removed grease on engines and engine compartments using specific chemicals.

Maintained vehicle records by recording and filing all service and repairs. Disassembled engines and repaired or replaced defective parts. Replaced drive and hydraulic systems.

Trained and assisted staff in analyzing engine malfunctions. Heavy Equipment repairman/operator, 07/1977 to 08/1982 United States Army

trained and worked on anything in motor pool from generators to 20 ton wheel mounted cranes trained and worked with army national gaurd . Special duty in charge of motor pool and equipment 80 units plus tool room. Automotive instructor at fort eustis automotive center 4 days a week

Night Manager/deisel technician, 11/1982 to 10/1984 Liberty International Trucks – Manchester, NH

Tested vehicles and their components and systems.

Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.

Adjusted repaired systems to meet manufacturers' performance specifications. Conducted routine and scheduled maintenance services such as oil changes, lubrications and tune-ups.

Upheld top-quality workmanship and excellent customer service. Interfaced with management and colleagues in a professional manner. Managed the front counter, including answering the phone and opening and closing the shop.

Supervised 8 of employees in the repair shop.

Trained staff on proper coolant flush processes and all aspects of air conditioning testing. Night Crew Manager/working diesel tech, 10/1984 to 03/1985 goldmarch truck leasing – manchester, new hampshire Tested vehicles and their components and systems.

Adjusted repaired systems to meet manufacturers' performance specifications. Operated equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.

Reviewed work orders and discussed them with supervisors. Communicated effectively with customers on future problems and repairs that might need to be addressed.

Safely used all hand and power tools, including the T-stripper, T-cutter, torque and wrench.

Diagnosed computer and electrical failure with appropriate testing equipment. Interfaced with management and colleagues in a professional manner. Verified vehicle serviceability by conducting test drives and adjusting controls and systems.

Managed the front counter, including answering the phone and opening and closing the shop.

Supervised 9-11 of employees in the repair shop.

Auto Salesman, 03/1985 to 04/1989

naults ford – manchester, new hampshire

Coordinated between billing department and customers to resolve problems. Processed cash and credit payments rapidly and accurately. Responded to all customer inquiries thoroughly and professionally. Greeted customers in a timely fashion, while quickly determining their needs. Placed special merchandise orders for customers.

Sold 10 - 20 units per month.

Assistant Service Manager/shop formam, 04/1989 to 09/1989 cavanaugh brothers porshe audi volks wagon – manchester, new hampshire Communicated effectively with customers on future problems and repairs that might need to be addressed.

Interfaced with management and colleagues in a professional manner. Upheld top-quality workmanship and excellent customer service. Managed and maintained the necessary level of supplies in the shop. Managed the front counter, including answering the phone and opening and closing the shop.

Assistant General Manager, 05/1989 to 11/1994

whitco utility construction – goffstown, new hampshire responsible for all phases of company. pay roll 129 people working in 4 states, billing

/collections,quoting jobs; supervising line crews,responsible for all permits for each job location and or licensing. ordering all equipment and or special tools needed ie telephone poles, blasting equipment+exsplosives,work under the direct supervision of general and owners of the company. some repremanding or termination along with all employee files to include accidents,ins. paper work along with saftey/osha,employment laws. plus entire fleet of 29 bucket trucks,trailersand other asso. equipment Cdl Class A Driver -delivery/wharehouse, 09/1994 to 08/2017 Xpedx – Wilmington, MA

Delivered to residential and commercial locations. Inspected cargo for count accuracy.

Successfully avoided time delivery delays by carefully planning best routes. Broke down average of 15 pallets of store supplies to stores throughout 5 states Reported any mechanical problems encountered with vehicles Secured cargo for transport, using ropes, blocks, chain, binders, or covers Verified the contents of inventory loads against shipping papers Inspected product load for accuracy, and safely move it around the warehouse or facility to ensure timely and complete delivery

Dispatched for same-day pick ups.

Checked vehicles to ensure that mechanical, safety, and emergency equipment is in good working order

Drove multi-stop routes and made deliveries of Hazmat freight. Managed loading and unloading of cargo

Read bills of lading to determine assignment details Reported vehicle defects, accidents, traffic violations, or damage to the vehicles Inspected and maintained vehicle supplies and equipment, such as gas, oil, water, tires, lights, and brakes, to ensure that vehicles are in proper working condition Received pick-ups and delivered them to warehouse. Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles Education

Maintained logs of working hours and of vehicle service and repair status, following applicable state and federal regulations

Moved levers and controls that operate lifting devices, such as forklifts, lift beams and swivel-hooks, hoists, and elevating platforms, to load, unload, transport, and stack material

Obtained receipts or signatures for delivered goods and collected payment for services when required

High School Diploma: 1977

West High School - Manchester, NH

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