Customer Service Representative

PALLAVI S. KULKARNI

********@*****.***

PROFESSIONAL EXPERIENCE

Enrich Grades

Customer Service Representative

MAR 2017 - PRESENT

Project: Learning Management System

Capture/respond to customer issues via Issue Request (IR), Problem Report (PR) and Enhancement Request (ER).

Coordinate with quality assurance and development to manage customer expectations and escalations and ensure issue closure.

Synergy

Business Analyst

SEP 15 - DEC 16

Project: Electronic Medical Record System

Identify, analyze, develop and document of business requirement (BRD), use cases and functional specifications for Invoices, Medical Insurance Forms, Insurance Coding (ICE-9/10), Claim Management, Categorization, Settlement, and Patient Management.

Status International

Business Analyst

FEB 13- MAY 15

Project: Payroll System

Fit/Gap analysis sessions for AP, GL and PO.

Create BRD and review acceptance test plan (ATP)

Follow Agile/Scrum Methodology for project execution.

J.C. Penny

Customer Service Representative

MAR 11- DEC 12

Responsible for handling cash and credit card transactions, retail sales, returns.

An unwavering commitment, with the ability to build productive relationships.

Commended for intense customer focus and dependability in performance evaluations.

EDUCATION & CREDENTIALS

Degree and Certifications

Business Analysis Certificate Course, Global Information Technology

Computer Information Systems, Schoolcraft College

Bachelor of Commerce, M.K.H.S College, India

Awards

Breakthrough and crashing through session, Dale Carnegie

Computer Skills

Microsoft Office, Quick Books, Access, HTML, Share point, Visio, SQL

REFERENCES

Will be furnished upon request.

Contact this candidate