Customer Service Web Developer

OBJECTIVE: To obtain a position in the Web Development field that utilizes my strong professional skill sets with career growth opportunities.

TECHNICAL

SUMMARY: Solid knowledge base in Sitecore 6.5/Sitecore 8.1 (.NET), HTML, CSS, SharePoint 2007 and 2010, Visual Studio 2010 and 2015, Team Foundation Server (TFS), responsive web design, TortoiseSVN (Beanstalk), and TortoiseGit.

PERSONAL

ATTRIBUTES:

Strong independent learner

Skilled technical abilities

Strong ability to analyze and problem solve

Project management skills

Strong customer orientation

Strong results orientation

WORK EXPERIENCE:

March 2011 – Present Providence Health & Services

Web Developer

Provide business and technical analysis to assist with building new website enhancements and functionality and troubleshooting/fixing any website bugs using Sitecore technology.

Code release management

Ensure web sites are cross-browser compatible and are built responsive and render accordingly based on device being used

Improving event registration process for Foundation events.

Assist foundations with implementation and maintenance of their donation portals.

First point of contact for new requests, additions, and troubleshooting for both the internet and intranet

Created custom work flows using SharePoint Designer to help clients track and

October 2007 – Feb 2011 Ascentium

Web Developer

Worked with Project and Site Managers to meet the needs of client requests for their internal and external web site.

Ensured all web sites were cross-browser compatible.

Helped advise and consult with clients to deliver their information in the best possible way to their target audience

Created custom work flows using SharePoint Designer to help clients track and maintain their information and processes

Created custom dataviews using SharePoint Designer using XSLT, JavaScript/Jquery, and CSS to manipulate/display the data more uniquely, and efficiently.

April 2005 – October 2007: The Odom Corporation

Merchandiser

Corresponded with customers and store managers to make sure all responsibilities and requirements are met within the accounts guidelines

Assisted Sales Representatives in the quality and development of new and existing displays inside of accounts

July 2003 –August 2004: The Clay Center, Charleston, WV

Customer Service

Referred by the Dean of Students

Responsible for management of customer financial transactions and ticketing using provenue software.

Assured quality control in inventory

EDUCATION: University of Charleston, WV

Major: Computer Information Systems

Bachelor of Science: May 2004

Mount Tahoma High School

Completed High School June 2000

Tacoma, Washington

HONORS, AWARDS,

and LEADERSHIP: Sitecore 6.5 Certified Developer (2012)

Volunteer/Teacher in the Kids and Infant Ministries at church, Champions Centre of Tacoma (2010 – Present)

Academic Merit Scholarship (2000-2004)

Member of the Championship University of Charleston (UC) Men’s Basketball Team

Most Promising Prospect, UC Men’s Basketball team (2002)

Assistant Coach at Jayson Gee Basketball Camp (2002)

Thurgood Marshall Award (2000)

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