Customer Service Manager

TERRIE FORTUNE

MESA• AZ *****

480-***-**** • *.*********@*****.***

QUALIFICATIONS

Polished, professional customer service rep with 15 + years of experience providing customer support, sales and marketing in busy environments.

An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.

Strategic-relationship/partnership-building skills -- listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes.

Property manager with more than eight years of experience ensuring profitability and developing strong tenant relationships. Accomplished leader repeatedly recognized for outstanding performance, exceeding goals, and generating new revenues. History of excellence in interpersonal communication, relationship development, and establishing rapport. Expert ability to train clients and educate tenants while clarifying complex issues. Proven ability to save costs and grow revenue through analytical thinking and financial management. Highly skilled in mediation and negotiation.

PROFESSIONAL EXPERIENCE

Triton Technologies – East Valley, AZ 2016 to June 2017

Inbound Sales Associate:

Managed a high-volume workload within a deadline-driven environment selling a variety of infomercial products. Resolved inquiries and consistently met performance benchmarks in all areas (speed, accuracy, volume) and upselling items related to current product and overcoming objections without jeopardizing customer service.

Helped company attain the high customer service ratings (as determined by external auditors) -- earned high marks in all categories including communication skills, listening skills, problem resolution and politeness.

Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

Terrie’s Natural Cleaning Service – East Valley, AZ 2006-2012

Owner/Cleaning Specialist:

Perform heavy cleaning duties such as cleaning floors, glass, washing and scrubbing walls, vacuum carpets, and sweep floors. Implemented green cleaning and recycling protocols wherever possible, reducing average waste per household by 20%.

Private Owner Rental Properties - Mesa AZ 2006-2012

Property Manager:

Provided property management for single family rental property. Oversaw tenant selection, lease management, applicant screening, insurance, and tax accounting. Directed maintenance, major repairs, and daily operations. Managed utilities, collected rent, Bank Deposits and conducted tours of the property for prospective tenants. Supervised and coordinated all maintenance and building projects with maintenance staff to assure the property was kept to the highest standards and owners satisfaction.

Equity Title Agency & Grand Canyon Title Agency – Phoenix, AZ 2002-2005

Marketing Specialist/Representative:

Established relationships with area realtors to present useful marketing information and materials offered through the title company that I represented. Worked hand and hand with escrow personnel under my assigned area to introduce and promote their presence in the industry and increase their exposure to new business opportunities. In addition to providing realtors with marketing tools and business strategy, scheduled classes to enhance their knowledge of the industry, met with loan officers and mortgage brokers to provide new methods of expanding business and building those relationships.

Griffis / Blessing, Inc. & Bernard-Allison Management Services – Mesa, AZ 1996-2001

Assistant Property Manager Leasing Agent:

As Assistant Manager, I worked closely with the Community Manager in overseeing the day to day community operations and completing administrative tasks to achieve the financial goals of the property. Assist leasing personnel with leasing available apartments, completing market surveys, resident retention and customer service such as resident work requests. Collecting and posting rent, processing bank deposits, running financial reports and performing other administrative functions. Assist the maintenance staff in overseeing community appearance and safety. Step in as Community Manager in her absence. Computer Skills: Office, Word, Publisher

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