Customer Service Administrative Assistant
Resume:
Debbie Howard
Saginaw, TX *****
*******************@*****.***
EMPLOYMENT HISTORY:
SABRE HOSPITALITY GROUP 2 years
Customer service working in inbound call center using multi-line phones
PROSPECT AIRPORT SERVICES DFW AIRPORT... 6 months. Supervising other agents at traveler checkin points in the various terminals at DFW that serviced American Airlines flights. Checking passports, tagging luggage for flights, issuing boarding passes to passengers of American Airlines flights
PRIMERICA FINANCIAL SERVICES...2 years
Life insurance sales
AMERICAN AIRLINES
AAdvantage Customer Service 14 years RETIRED
Worked in call center on member frequent flier accounts and trained other new reps on the many programs we used every day. Extensive knowledge and use of SABRE reservation system Lead agent for 10 years.
IT'S A CHILDS WORLD DAY CARE CENTER 2 years
Lead teacher/Administrative Assistant/Bus Driver
As a lead teacher of 9-11 students, supervised a class of two year olds. Revised curriculum and prepared weekly lesson plans. As admin assistant, opened and closed the day care center each day. greeted parents, kept all student and teacher files current per city and state compliances. Collected tuition payments, assisted and scheduled staff training. Supervised staff of 10-12 teachers in absence of Director. Planned and scheduled summer activities for children ages 3-12. Assisted in production of school functions such as family picnics, Christmas programs and graduations.
IRVING INDEPENDENT SCHOOL DISTRICT 1 year
Office Aide/Lunchroom Monitor
Assisted teachers with copying, laminating, etc as needed. answered phones and other record keeping in attendance office of elementary school..
CERTIFICATIONS:
TEXAS DEPARTMENT OF INSURANCE Licensed
Life Insurance Agent for PRIMERICA FINANCIAL SERVICES
EDUCATION:
DALLAS COUNTY COMMUNITY COLLEGE 47 hours
CHILD DEVELOPMENT
AMERICAN AIRLINES FLIGHT ACADEMY 1998
SOUTHWEST TRAINING INSTITUTE, TUCSON ARIZONA
CHILD DEVELOPMENT CDA CERTIFICATE 1992
HIGH SCHOOL DIPLOMA
VOLUNTEER HISTORY
TARRANT AREA FOOD BANK
"SKYBALL" VOLUNTEER for 2009, 2010, 2011, 2012, 2013, 2014, 2015, 2016
OFFICER VOLUNTEER FOR "QUALITY of WORKLIFE" activities
while at AMERICAN AIRLINES
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