Customer Service Sales

Michael R. White

**** **** **** *****, ****** City, Nevada, 89701

Cell 775-***-****

E-mail: *******@******.***

OBJECTIVE: Seeking a challenging position in Management, where my skills and abilities can be utilized to meet company objectives.

AREAS OF

LEAN MANUFACTURIG

SKILLED LABORER

EXPERTISE: MANAGEMENT PEOPLE SKILLS

ARTCAM RETAIL SALES

3-D DESIGN; TYPE-3 MEDIA SALES

SUPERVISOR CUSTOMER SERVICE

CNC MACHINING SHIPPING & RECEIVING

GRAPHIC ART WAREHOUSING

MOLD MAKING ORGANIZATION SKILLS

SUMMARY:

COMPUTER GRAPHICS

5S IMPLEMENTATION

6 SIGMA

DIE ENGRAVER

ISO 9001

Excellent communication skills with all levels of management, staff, and customers, ISO 9001, Lean Manufacturing principles, Six Sigma, Elite Leadership Training.

First class self-motivation, inspirational, quick study, thirsts for knowledge, media sales, customer service relations, scheduling and communication skills.

Admirable work in mold making, Sculpting, Engraving, Die Reducing, Phantographing, 3D CNC experience, Surface Grinding, Lathe and Wire EDM work.

Superior Logo Design, Computer Graphics, Ad layout, Ad writing, Free Hand Drawing, Photography, Illustrations, Airbrush, Color Separations, Sculpting Clay Models, Strip Up and Dark Room experience expertise. SUPERVISORY *Professional *Team Player *Motivational *Innovative *Approachable STYLE: *Productive *Safety-Conscious *Dedicated *Assiduous *Scheduling EXPERIENCE:

2016 – 2018 Medallic Art Company – Dayton, Nevada

Production Manager & New Product Development

Oversaw all production needs from Sales, Art Dept. & Approval, Engraving, Satellite Departments Tool Room, Print Shop, Die Prep, Press/Blanking Line, Wood Shop/Mounting, Schedules, Quality Control, Special Projects, Maintenance, Finishing, Burnishing, Plating, Vault Control, Material Handling and Packaging, Lean Principles. 2012 – 2016 Sunshine Minting Inc. – Coeur d’Alene, ID Manager Tool & Die/Engraving/Polishing Departments Weekly Corporate meetings, month end charts and status reports. Directed overall operations of Tool Room, Engraving, & Polishing. Work directly with new product development. Working with 2D Vectors to create workable tool paths, 3-D CAD Drawing, Engraving, Machine Setups, Inventory, Die Production and various software operations. Train people on polishing techniques. Software consisted of ArtCam, Legro Cad, Relief Designer, Corel Draw, Excel. Machines I operate daily are two Lang Impala 400s, one Lang Pulsaris 300 Laser, Carbide Grinder, LP Laser Digitizer. Communicate with three sister companies, 2 stateside locations and one in China for tooling and engraving strategies.

1997 – 2012 Medallic Art Company-NWTM – Dayton, Nevada Supervisor CNC-Engraving / Reducing Dept.

Directed overall operations of 3-D CAD drawing, engraving, reducing, mold making, machine setups, inventory, die production and various software operations. Made sure deadlines were met prior to ship dates; precision accuracy was of the utmost importance with every job that came through the department. I implemented new ideas within the department, which are now standard operating procedures. These ideas saved the company tremendous time and money. Software consisted of Type 3D Cad software, Legro Cad, Relief Designer, Gravograph, Esprit, Corel Draw. Machines I operated were the Lang Impala 400, Datron M9, Lang Pulsaris Laser, Acsys Baracuda Laser, Electrox Scriba Laser, New Heremes IS 7000, Mitsubishi FX 10 Wire, Carbide grinder, LP Digitizer. Also I supervised 7 people as well as machine setup and design. EXPERIENCE:

1999 – 2001 Gateway Country – Reno, Nevada

Sales Associate – Aimed at achieving the goals that were set daily, weekly and monthly by management. Placing personal goals higher than management goals and exceeding. Ensured excellent customer service and order satisfaction through efficiency, accuracy and professional courtesy.

1996 - 1996 Western Webb Graphics – Sioux Falls, South Dakota Graphic Artist – Working the composition of a clients art work into a media form for publishing, sometimes entailing research on specific artwork or a new logo design. All of this was configured on a Macintosh computer using illustrator, page-maker, photo-shop and typestyler. All jobs were met with deadline pressures. 1993 - 1994 Mach III – Mason City, Iowa

Graphic Artist – Responsibilities included Macintosh and PC computers using desktop publishing software, stripping film for print, darkroom experience, making film positives and negatives for ruby lith. Multi-tasking within the department was a requirement. All jobs were met with deadline pressures.

EDUCATION: -University of South Dakota - Vermillion, SD Pursued a B.S. in Mass Communication

-University of Northern Iowa - Cedar Falls, IA

Pursued a B.S. in Fine Art

-Iowa Lakes Community College - Estherville, IA

Associates of Science Degree, Commercial Art,

Graduated Cum Laude

-Everly High School – Everly, IA, Graduate

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