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Sales Service Representative

Brampton, Ontario, Canada
January 17, 2018

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Rishal Gambhir

** ******* ****.

Richmond Hill ON L4B 3J3


Value Proposition

Dynamic individual with strong statistical background

Self-Starter who is excellent at building and maintaining relationships

Ability to work well under pressure and handle multiple tasks in a fast-paced environment with minimal supervision

Strong business acumen; ability to read and interpret complex market reports and analytical tools

Vast amount of extra-curricular involvement in attaining leadership positions requiring immense interaction with peers while delegating tasks among large groups of members

A Positive “can do” attitude giving “above and beyond” discretionary effort

Responsible and well organized in ensuring tasks are completed efficiently and accordingly

Excellent computer skills, including MS Office in Excel, Word, and PowerPoint


University of Guelph Marketing Management - Bachelor of Commerce (Honors Program) Graduated Class 2016

Work Includes: Completion of courses enrolled, community service, extra-curricular involvement, completion of provincial required assessments

Bayview Secondary School, Richmond Hill, ON, 2008-2012

Secondary Education Diploma, Post-Secondary Graduate

Work Experience

Ipsos North America

Market Research Analyst Full Time 2017

Contributed to business development with assistance on proposals and engagement with clients.

Coordinated and managed survey research projects, within timelines and budgets, including working closely with colleagues in our Operations groups to oversee all operational components of projects (online survey programming, sample management, data processing and coding

Worked with clients on questionnaire design and analysis planning

Analyzed and interpreted survey results drafting highly visual client reports/presentations that deliver key performance metrics that are actionable/insightful

Developed an understanding of our clients’ business issues and the different industries

Maintained and strengthened client relationships through exceptional service and consultation

Writing and developing stories with data (market research, media research social sciences, consumer insights)

Questionnaire design, sampling approaches, and tabulation planning

Detailed knowledge and experience with SPSS

HR Strategies Consulting

Office Assistant/ Research Sales Analyst

Summer 2010 – 2016

Served as an advisor for marketing strategies for this HR and Technology Consulting firm

Handled customer inquiries, complaints, billing questions and payment extensions and service requests

Responsible for day to day financial transactions including banking, balance A/P & A/R report productions

Maintained and updated all client files

Coordinated interview schedules and training sessions

Created sales evaluation reports based on collected data

Presented sales reports to company managers, directors, and/or CEOs

Suggested adjustments and revisions to promotional strategies to improve sales and profitability

Collected data from sales reports for analysis

Developed methods and strategies for assessing large amounts of data

Closely studied past sales data to determine trends in productivity

Conducted research into competitive companies and the surrounding market

Assisted in designing promotional materials

Attended and participated in sales strategy meetings

Wireless Wave

Sales Associate Summer 2015

Worked in partnership with Sales Managers and team members to maximize store sales

Established trusting relationships with customers and coworkers

Provided customers with superior knowledge of all the product lines and services available

Guided customers through decision making on what product best fits their needs and close the sale

Provided follow up service and guidance


Project Coordinator (Co-op) Internship Full Tme 2012-2014

(OPS) The Social Services Solutions Modernization Project (SSSMP) is a multi-year project, led by the Ontario Ministry of Community and Social Services, to enhance the delivery of social assistance through technology and business renewal (SAMS) CURAM Software

Tested data pre-go-live and post-go-live to determine project readiness

Reported defects through bug tracking software

Re-tested to ensure bugs had been fixed

Worked in depth with Microsoft Excel to test data

Quality Optical

Retail Sales and Service Representative Part Time Contract Summer 2010

Assisted Customers in selection of products they wished to purchase while informing them about the inventory

Repaired optical products that did not involve machinery only permitting licensed personnel to operate

Maintained an appealing environment within the store by cleaning and setting up advertisements

Achievements/ Extra Curricular Involvement

Bayview Secondary DECA Executive Member- Largest Business Competitions Association in Canada with clubs in many high schools across the nation

Students Taking Action Now Darfur (STAND) Executive- Organized conferences and fundraisers informing students about the situation in Darfur, while raising money for aid to be sent there

L.I.F.E Skillbuilder- Leadership Conference where students from Bayview Secondary participate in a series of leadership activities organized and conducted by skillbuilders

Selected member of the Squash Ontario Gold Medal Event

Drama Club Executive Director and Stage Lighting Production

Bayview School Equality Conference Delegate

Community Involvement

Coach Sports Teams at Elementary and High Schools (2007 - 2011)

Volunteer at Homeless shelter in Toronto (2006)

Volunteer at Indian Cultural Festival held at the Harbour Front, Toronto (2006)

Volunteered at Heart and Stroke Rally, Maple (2007)

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