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Customer Service Data Entry

Houston, Texas, United States
January 17, 2018

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Tamisha Mendoza

**** *** **

Houston, Tx *****



Secure a rewarding position within a company offering growth potential, educational, development, and a safe work environment, while allowing the opportunity to utilize my skills and learning abilities.


Ø O ver three years of various Medical Assisting experience and Collections Ø D eveloped skills in organization, prioritizing, time management, decision making and verbal/written communication

Ø A bility to interact professionally, tactfully, and courteously with the general public in a variety of circumstances

Ø A bility to adapt to any situation and resolve problems through excellent analytical skills Ø A bility to establish and maintain an excellent rapport with individuals Ø A bility to work collaboratively in a team concept environment, as well as independently Ø A bility to navigate through medical charts, recognize and notate discrepancies Ø A bility to adhere to OSHA, HIPPA and CLIA guidelines, including the wearing and usage of proper PPE when and where applicable

Ø K nowledgeable and experienced with ICD-9/CPT billing/coding and insurance verification Ø E xtensive knowledge and proficiency in records management Ø E xtensive knowledge in all office skills including data entry, cash management, bank deposits, collections, scheduling appointments, ordering/purchasing office supplies, and inventory control

Ø E fficient with handling high inbound/outbound call volumes Ø E fficient and knowledgeable use of Windows, Microsoft Word, Wordperfect, PowerPoint, Excel, Medisoft, Medinformatix, Internet Browser and Email applications, PC’s and all peripheral devices


Family Dollar-

Houston, TX


May 2016- Present

Better Life Health Care -

Houston, TX

Direct Care Service (DCS)

November 2015 - May 2016

Responsible for overseeing direct care for special needs kids and adults. Duties are cleaning, feeding, administering medication and transporting to and from the home to the daycare facility.



June 2015- August 2015

Responsible for patient care services, adhere to OSHA and HIPPA guidelines including proper use of PPE, records management, faxing documents, scheduling appointments for office and outpatient services, data entry, ICD-9/CPT billing/coding, insurance verifications, collection of co-pays and payments for services rendered, handling inbound and outbound calls. Other office duties as assigned.

NPAS - Louisville, Kentucky Service Unit Worker

February 2015 - April 2015

My responsibilities for this position were as follows: Verifying, billing and processing insurance claims for PPO’S HMO’S, BCBS, Tri-Care, Champus, and Worker’s Compensation, handling high inbound/outbound call(s) volumes to various insurance companies and/or patients with the intent of resolving account issues including delinquent and expired (deceased) accounts, securing payment arrangements, collection of self-pay/ co-pay deductibles, customer service as well as data entry.

CHASE BANK FEDERAL BUILDING (MANPOWER ) - Louisville, KY Lead Processor-Temporary January 2015 – April 2015 My r esponsibilities were as follows: Extracting, categorizing and verifying processed tax returns and management over handling high money volume including but not limited to cash, checks, cashier's checks and money orders.


Medical Assistant May 2010 - March 21, 2011

I was responsible for patient care services, adherence to OSHA and HIPPA guidelines and policies including; proper use of PPE and records management, faxing documents, scheduling/ rescheduling patients appointments, surgery and (or) procedures for office or outpatient services, data entry, ICD-9/CPT coding, billing, insurance verifications, collection of co-pays and payments for services rendered, handling inbound and outbound calls. SPORTS WRAP - Houston, TX Assistant Manager

May 2002 - November 2003

My Responsibilities were delivering excellent customer service, supervise employees, engaged in sales, inventory control, reconciling cash receipts, monitoring sale activities to ensure that customers received satisfactory service and quality goods, stocking and receiving as well as invoicing all incoming merchandise.

WALMART - Pearland, TX Cashier/

Overnight Stocker August 2001 – May 2002

Responsible for inventory control, stocking and receiving, invoicing of my departments incoming merchandise, issuance of hunting, fishing, gun and ammunition license, sales, customer service and cash management.


Evan E. Worthing High School - Houston, TX

General Studies-Diploma A ug 1997 - Jun 2001

Everest Institute - Houston, TX Medical

Assisting-Diploma M arch 2009 – October 2009

Phoenix of University-Online Phoenix, AZ

Associates Arts Administration Healthcare/ Medical Records A ugust 2014 - Present OCCUPATIONAL CERTIFICATION

CPR & AED Certification 07/2009

HIPPA Certification 0 7/2009


REFERENCES Available upon request

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