Richa Manish Chang

Address:

A/***, Nirmal Apartments, Contact: +919*********

Green Road Louiswadi,

Near Parsik Janta Bank

Thane West – 400604 E-mail: ac32ix@r.postjobfree.com

Degree

University

Year Of Passing

SSC

Maharashtra State Board

2004

HSC

Maharashtra State Board

2006

B.Sc IT

Mumbai University

2009

Educational Qualification: -

EXPERIENCE DETAILS:

Wipro BPO since June 2009.

Key Responsibility:

Subject Mater Expert:

1) Providing assistance to the Team Leader in Quality Monitoring.

2) Floor walk for OJT teams and provide daily feedback.

3) My responsibilities included coaching, mentoring and guiding my Team.

4) Weekly Representative Report Card preparation & performance feedback.

Sr. Associate:

1) Responding to passenger’s queries & complaints through email, fax or letter.

2) Handle general complaints, approve compensation, and claim settlement.

3) Coordinate between refunds and other department to expedite passenger’s requests.

Achievements: -

1) Have been the SME for a year and trained and Floor walked for 5 OJT batches.

2) Awarded Top performer of the Year for 2013.

3) Awarded Rep of the Quarter twice in last year.

Project Information:

Prepared a project on “BOUTIQUE MANAGEMENT SYSTEM” in final year. The project is software developed for reducing the paper work of the boutique and to automate the entire paper work using Visual Basic as the front end language and Oracle as the back end language for the database purpose.

PERSONAL SKILLS:

Excellent verbal and written communication skills, willingness to learn, team facilitator, hard worker.

COMPUTER PROFICIENCY:

Database Language (Oracle), Visual Basic, C, C++

Completed Office Automation from IWSA

Declaration:

I declare that the above information is correct up to my knowledge and I bear the responsibility for the correctness of the above mentioned particulars.

Date: / /

Place: Mumbai

(Richa. M. Chang)

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