LaCreisha Brown

**** ******* *****

Fresno, TX **545

832-***-****

EDUCATION

Kaplan University – Basic Studies – 2011

Alvin Community College - Basic Studies - 2004

Texas School of Business - Medical Assistant - 1998

University of Houston - Basic studies - 1994 - 1995

EMPLOYMENT

Methodist Hospital

Sugarland, TX

Lead Scheduler II - 1/09 to 6/14

Pre-register patients for admission, surgical procedures and diagnostic testing.

Schedule and register patients using Athena System (software used by only specialized physicians)

Register and verify credentials, insurance and other required documents for Emergency Room (ER) patients using the Recondo System (ER software)

Update patients and physicians with clinical information concerning admission in ER.

Schedule transplant patients for renal dialysis and coordinate stress tests for cardiologist

Train new schedulers on scheduling procedures.

Perform daily Quality Assurance (Q&A) on scheduler’s work.

Provide schedulers with assistance on issues and errors.

Assist schedulers with telephone backup.

Advance Diagnostic Imaging - 11/06 – 11/08

8307 Knight Rd.

Houston, TX 77054 713-***-****

Call Center Supervisor

Monitored and managed team scheduler’s performance to ensure patients and medical staff received pertinent information regarding scheduled appointments.

Participated in presentations with schedulers on phone etiquette to improve customer service.

Gathered feedback from physicians and staff members to identify potential issues effecting schedulers.

Monitored and listened to scheduler’s telephone recordings to evaluate incidents regarding patient complaints that involved required protocols.

Answered all medicals calls regarding specialized surgeries involving invasive procedures for the interventional team, such as: biopsies, ESI injections, PICC line, midline and central line catheters.

Participated in interviewing of new hires and the termination of employees who failed to meet job performance standards.

Lead Scheduler - 11/04 – 11/08

Provided assistance on problems and issues involving interventional G-tubes

(gastroenterology), Picc1ine, Tessio catheters, biopsies and angiogram.

Scheduled all diagnostic tests, such as MRIs, CAT scans, Ultrasound, Newigh, QTC, including nuclear medicine procedures.

Trained all new employees in the scheduling department

Created and developed a new trainee handbook to establish basic guidelines for schedulers.

River Oaks Imaging & Diagnostic Clinic - 5/01 - 11/04

2900 Richmond Ave" Houston, Texas 77098

Scheduler

Set up the MedFax system and maintained E-mails and faxes from patients and various

radiology technicians.

Received incoming calls from medical technicians, nurses and patients requesting scheduling appointments for MRI, CAT scans, ultra sounds, x-rays and

nuclear medicine procedures.

Kelsey Seybold Clinic – 5/97 – 4/01

Houston, Texas 77063

Administrative Clerk

Scheduled appointments for patients from incoming calls and walk-ins.

Delivered medical records and lab results to radiologists from stat testing.

References provided upon request.

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