Customer Service Professional Experience

Brandon A. Tutwiley

**** ***** ***** #*** • Casselberry FL 32707 •

216-***-**** ***************@*****.***

I am an enthusiastic, self-motivated, goal-oriented professional that works well independently and with a team. Also an innovative and persuasive individual that can adapt to change and environments.

DEMONSTRATED STRENGTHS

Proficient in proprietary software systems

Training and development of new hires

Achieving customer satisfaction

Excellent written and communication skills

Reliable, consistent in work, truthful, follows all directions

PROFESSIONAL EXPERIENCE

Red Skye Wireless Daytona Beach, FL 2014-2015

Provides assistance to customers in the selection and purchase of wireless telecommunications products and services.

Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features.

Answers customer questions and resolves customer service issues relating to phone bills, equipment, products and services.

Wireless Universe Holly Hill, FL 2012-2014

Build customer confidence of customers by making the store experience interactive, engaging and reassuring.

Maximize customer experience by "solving the whole problem" (as opposed to pushing products).

Develop positive customer relationships.

Tropic Shores Resort Daytona Beach, FL 2012-2013

Greet, register, and assign rooms to guests of the resort.

Verify customers' credit, and establish how the customer will pay for the accommodation.

Transmit and receive messages, using telephones or telephone switchboards.

Ohio Drop Back-In Academy Cleveland, OH 2010-2011

Handling and use fax machines, photocopiers, scanners, videoconferencing, telephone system, computer, office software, etc. efficiently.

Communicating and negotiating, when speaking and handling clients, vendors and other employees.

Greet and assist the visitors, answer phones and direct them to the designated department.

The Mortgage Zone Beachwood, OH 2005-2006

To educate the costumers about the rates of mortgages and how to lower them.

Managed 50 sales representatives in the call center.

Getting the homeowners to refinance their homes.

EDUCATION

Bethune-Cookman University (GPA 3.6) Spring 2015- Spring 2018

Warrensville Heights High School 2004 Graduate

Contact this candidate