Customer Service Human Resources

JESSICA K. POSSE

Cell: 909-***-**** / Email: *************@*****.***

Summary

Detailed oriented and highly independent clerical specialist who maintains a positive and “go get it” attitude under pressure and welcomes the challenge and responsibility of producing results with flexibility to create solutions.

Skills

Four years of clerical experience with extensive customer service

Ability to identify and resolve issues

High level of integrity and honesty

Strong work ethic (worked multiple jobs and school)

Proficient in adjusting and shifting priorities

Interacts exceptionally with others

Fantastic interpersonal, written, and oral communication skills

Skilled in resolving routine as well as complex inquires

Diplomatic in handling confidential and special reports

Strong Data Entry

Proficient in computer software Microsoft Office (Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint)

Excellent phone etiquette

Motivated self-starter

Education

Grand Canyon University (GCU), Phoenix, AZ

Bachelor of Science in Biology Degree with an emphasis in Pharmacy

GPA 3.5

Collegiate Athlete Leader, Women’s Volleyball Captain

Honors

Grand Canyon University Women’s Volleyball Scholarship Recipient

Grand Canyon University Dean’s Scholarship Recipient

Employment History

Massage Envy and Spa (Claremont, CA) 8/14 – Present

Administrative Assistant

oClerical support to Regional Manager

oPrepare charts and prioritize projects for completion with limited supervision

oAnswering phone calls and provide general information about company and services to potential clients and/or current members

oCoordinate all scheduling between employees and clients in accordance with times and specific procedures requested

oExperience consulting with customers to help identify and resolve issues or concerns to find the best procedures for their specific needs

oFile correspondence and records

oResponsible for reconciling payments and distribution of payment information

oApply policies and procedures to resolve a variety of new and routine issues.

oProactive in providing graceful and tactful customer service

oGenerate customized reports based on business needs

oEnsuring the satisfaction of all clients is a main priority

oDemonstrates quick and accurate decision making

oAbility to demonstrate composure, professionalism and tact when dealing with challenging clients/situations

oGreet and service customers/clients upon arrival

GYLD Decauwer LLP - Accounting Firm (Ontario, CA) 2/16 – 8/16

Human Resources Assistant

oClerical support for Human Resources Director

oRecorded staff meeting minutes

oConverted hardcopy files to paperless program

oQuality checked all employee files to make sure documentation of all required forms

oManaged confidential employee and client information

oExperienced interfacing with business executives and professionals

oDemonstrated excellent phone etiquette

oProvided advanced customer service

oCompiled and analyzed complex and confidential information

oDistribute incoming mail throughout the firm

oCoordinated weekly employee reports

oAbility to communicate effectively with clients

oPrioritized projects and special reports for completion with very limited supervision

oAble to be flexible and shift priorities between projects

oPrepared customized reports as needed

Nike (Ontario, CA) 8/14- 9/15

Customer Service Associate

oLeverage Excel to manage and maintain store inventory and filed all documents and inventory.

oResponsible for payment transactions and assisting customers throughout their shopping experience

oProvided excellent customer service to all customers in store as well as on the phone

oServed as Department Store Lead and facilitated conference calls and employee meetings

oCommunicated Human Resources and in-store information to all employees

oDemonstrates interpersonal skills to employees and customers

oDemonstrated quick decision making, multi tasking and leadership

Levi Strauss & Co. (Ontario, CA) 6/13- 8/13

Customer Service Associate

oBuild rapport with clients/customers and assist them with questions and concerns necessary

oDemonstrates interpersonal skills, decision making and exceptional service to all customers

oCoordinate and adjust priorities between projects accordingly

oAbility to multi task with stocking and helping customers

oAble to prioritize and perform multiple tasks

Upland Christian Academy (Rancho Cucamonga, CA) 6/10 – 8/13

Summer Camp Counselor

oSupervised Children Aged 5-13

oTeachers Aid, assists in program coordination

oOrganized Daily Events, Activities and Meals

oCreated portfolios for each child to hold onto medical records, grades and personal information

Volunteering

Dream Center (Phoenix, AZ) 6/10-6/14

•While in college I volunteered at a homeless shelter. My volunteering duties included assisting with food distribution, repairing problems with the building and matching people with new clothes that fit them.

References Upon Request

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