Customer Service Data Entry

Danielle Taylor

**** **** *** ***.***

Philadelphia, PA 19138

Phone Number: 267-***-****

*****************@*****.*** or ************@*****.***

OBJECTIVE: To obtain position within a company, where I can utilize my formal training and previous experience. Deeply committed to increase my skills and utilizing my quick learning capabilities to gain knowledge about the workings of your healthcare faculties. I aspire to be a valuable team member in the success of your organization. I’m a responsible, respectful, hardworking committed young lady that is looking for new work and to pursue my career in healthcare.

SKILLS:

Clinical: Sterile trays, EKGs, autoclave techniques, venipuncture, vital signs, physical therapy modalities, urinalysis, injections (intradermal, deltoid, intramuscular deltoid, subcutaneous), capillary punctures, venipuncture (Butterfly and vacutainer) Dealing with difficult people and relatives, environmental services

Handing Money

Communication skills

Helping people with their needs

Strong reading comprehension

Learn new procedures with minimum supervision

Can multitask, Typing speed 45 wpm

Administrative: ICD-9/ CPT coding, patient charting, environmental services, telephone skills, customer service skills, Data Entry, Insurance

Certifications: CPR/First Aid Certified, HIPAA

Home Health Aide Certified

EDUCATION:

07/2014-02/17/2015 Kaplan Career Institute, Philadelphia, PA

Medical Assistant Diploma

9/2010-6/2014 Agora Online School, Philadelphia PA,

High School Diploma

Externship: Chiropractor, Philadelphia, PA

Assistant

Schedule Appointments, vital signs, physical therapy modalities, environmental services,

2/18/2015- Current.

EMPLOYMENT:

11/2012-6/2014 Mc Donald's, Philadelphia, PA

Cashier/line cook

Processed orders, efficiently served customers, maintained comfort and satisfaction of all customers, stocking maintained a clean and neat work station.

6/2014-5/2015 BurgerFi, Philadelphia, Pa

Cashier/assembly/Expo

Provide customer service, cleaned and maintained the assembly line appropriately, prepared food for customers and stocking.

8/2014-10/15 Corthall Healthcare

Environmental services

Sanitizing public areas and private rooms, housekeeping duties, laundry, linen making sure cleaning supplies are well stocked and available

9/2015-1/2016 United Healthcare

Customer Service

Answering questions about Medicare, help picking out Medicare plans, Enrolling people in health insurance, answering questions about Medicare, updating Medicare information,

Provide customers new insurance options inbound, outbound calls, triage calls, transferring calls to other customer service lines, looking up drug prescription, data entry

1/2016- 9/2016 Accu Staffing

Team Member

Sorting, packing and unpacking, checking customers in at the assisted pick up desk, help maintain a clean and organized workspace, customer service, warehouse work, shipping

COPA America

6/2016-6/2016 Transportation Coordinator

Ensure to dispatch all company drivers, ensure to receive all phone calls from drivers any hour in day, ensure to track routes to assure on time deliveries to enterprise customers, review and arrange all transportation paperwork inclusive of driver logs, DVIRs, trip reports and invoices .

9/2016-5/2017 United Healthcare

Customer Service

Handling Claims, resolving plan information with providers and members, research billing issues to determine the cause of the error and assist with claims, setting up payment arrangements, answering questions about medical coverage, updating information, explaining benefits, inbound calls, transferring calls,

5/2017 -current Independence Blue Cross

Customer service representative

Assists members with questions/inquiries and handling requests concerning eligibility, billing, claims, general coverage questions, PCP and address changes, and any questions or concerns about their CHIP Coverage, Prescription Drug Plan, and Medicare supplemental benefits and health plan. Responsible for direct member follow up by conducting return calls and conducting appropriate follow through on commitments.

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