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Customer Service Data Entry

Location:
Charlotte, North Carolina, United States
Posted:
January 16, 2018

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Resume:

James Tarpley

**** ******* ***

Kannapolis, NC **081 USA

Phone: +1-972-***-****

Cell: (Preferred) +1-214-***-****

ac32ci@r.postjobfree.com

Objective

Experienced call center Customer Service Representative bringing enthusiasm, dedication, and exceptional work ethic. Trained in Customer Service with over seveneen years of experience in the field. Works well under pressure.

Displays exceptional interpersonal skills over phone. Experienced in dealing with an ever-changing workplace environment. Upbeat, friendly, and positive.

Builds a rapport with customers.

Creative and thinks out-of-the-box to resolve issues. Trustworthy in regards to sensitive information.

Skilled at indexing/data entry.

Excellent phone voice.

Employment History:

Customer Service/Data Entry/Email Support

Mannatech Inc

July, 2005 September, 2017 (12 years 2 months)

972-***-****

• Take calls from customers to sign up with an account, place orders, change or cancel monthly reoccuring orders, track orders, as well as answer any questions and/or resolve any disputes the customers may have regarding their orders

• Help familiarize customers with our line of products and answer any questions they mave have about them

• Assist customers in understanding the company's complex multi-level marketing compensation plan and answering questions and/or resolving any disputes involving commissions The following two duties are not every day employee duties and were only entrusted to me and a few select others:

• Scan physical documents into a database program and index them so they may be searched and retrieved by keyword

• Answering customer emails for the same situations I also assist customers with over the phone Software used for this job: JD Edwards Enterprise 9.1, Enterprise EAS, OnBase, Outlook, MS Office Base Call Center Operations/WSL

Banctec inc

June, 2000 June, 2005 (5 years)

972-***-****

• Take calls from Banctec field technicians to open, update, and close service calls

• Take calls from customers or the company hiring Banctec on behalf of the customers to assist in scheduling a field technician to come by and fix their computers or banking equipment

• Resolve disputes between customers and the field technicans when scheduling conflicts arise Software used for this job: SAP, Outlook, HEAT, MS Office References:

Tawen Feng

Call center supervisor, Mannatech Inc

ac32ci@r.postjobfree.com

972-***-****

Juan Hernandez

Call center team lead, Mannatech Inc

ac32ci@r.postjobfree.com

972-***-****

Robbie Allen

Acquaintence and former co-worker at Banctec

ac32ci@r.postjobfree.com

469-***-****



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