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Customer Service Sales

Brampton, Ontario, Canada
$15.00 per/.hr
January 16, 2018

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Nigel Francois

***-*** ******.**.*

Brampton, Ontario

L6V 1H2


Skills and Experience


15+ Years in Customer Service and leadership experience

Superior communication and interpersonal skills

Ability to handle pressure in a fast paced environment

Excellent self-starter that completes assigned tasks with minimal supervision

Problem Solver

Work History

2009-Present Work At Home Customer Contact Solution Provider

IMark Events, 20 Eglinton Ave. W

*Work From Home Agent fielding warm and cold market outbound calls

*Communicate with retention and warm file contributors to solicit contributions

*Confirming consented donations before transferring to verify contributions

2006- 2008 Quality Assurance Coach and

Team Leader

CRMNA North America, 1 Eglinton Ave. E

Managed group of 15-22 Associates for both XM Radio and Network Solutions campaigns simultaneously

The primary duty was to motivate and drive the Associates in order to meet or exceed individual monthly goal targets.

While maintaining the campaigns minimum standards and expectations.

Tracked each campaigns daily metric results in comparison to the set targets. Also responsible for XM Radio and Network Solutions campaigns closing shifts including Attendance Management.

2003– 2006 Service Delivery Specialists

Faneuil Group,175 University Ave -Toronto

Extensive phone experience fielding Outbound and Inbound service calls

Resolved customer’s complaints and inquiries in a timely manner

Excellent recognition of new acquisition opportunities and dealt with existing customer concerns addressed in a timely and professional manner

1999(June)-1999(September) Aerator

Chemlawn 1445 McCowan Rd -Scarborough

*Would visit scheduled residential locations and Aerate lawns for technicians to follow up for fertilizing customer’s lawn on a future visit. Up sold Chemlawn’s various services and products when opportunity arose for a potential sale.




1999 Certificate in Web Developer and Graphic Design

1998Certificate in Network & PC Repair

LaSalle College

OSSD-Georges Vanier Secondary School

Computer Skills

Ms Word, Excel, Access, DOS, Basic Electronics, Windows NT, Computer Maintenance and Proficiency with Software

Hardware Troubleshooting.

Flash and Dream Weaver software experience.

Communications – Communicates openly and honestly, and delivers a clear and concise message.

Proficient with email and various Social Media platforms

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