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Executive Assistant Customer Service

Queens Village, New York, United States
January 16, 2018

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Jacques Point du Jour

***-** ***** ****** ******, NY 11429 202-***-****

Bright and dependable administrative professional with an extensive track record of achieving any task assigned, with thorough execution and enthusiasm. Proven ability to multitask on a day to day basis, with the ability to not only act in a reactionary mode, but also with prior preparedness. Excellent capacity to organize, streamline, and evolve with a role as demands change. Often referred to as ‘Jacques of All Trades’ because of the uncanny skill to do anything and everything that has been asked, extremely focused and with an acute attention to detail.

Computer Skills

MS Office Suite (Excel, PowerPoint, and Word) Outlook

LexisNexis Interaction, Salsa, Concur, Tenrox, GoToMeeting, WebEx, QuickBooks, Class (SMARTlink), Kronos Workforce, Active Citizen Request (ACR) Citrix Metaframe, E-coordinator

Social Media platforms including Facebook, Instagram, Twitter, LinkedIn)


JR’s Bar -Washington, DC August 2017- December 2017


Verifying identity presented by customers for entry

Ensuring the bar is compliant in liquor license/ABRA standards (no beverages are to be consumed outside)

Ted’s Bulletin -Washington, DC October 2016- April 2017


Meeting all customer needs, and creating a memorable dining experience

Maintaining order accuracy for multiple parties at once, as well as providing support to other team members in the front and back of house

Multitasking, attention to detail, time management, customer service, communication, working beyond language barriers

The Franklin Forum- Washington, DC March 2016- August 2016

**company closed

Executive Assistant/Scheduler to the President

Successfully managed and maintained the President’s schedule

In charge of booking travel, lodging, ground transportation for the President, outside consultants, and company staff

Responsible for tracking company credit card usage, along with receipts, reconciling prior to accounting submission

Tracked event expenses, ensuring budget was never exceeded, leading to a surplus during the quarter

Compiling and tracking staff data (including TSA pre-check/global entry, frequent traveler numbers)

Effectively located event spaces, logistics of set up, subsequent reception space, printing materials, securing all supplies

Liaising with Chief of Staff and schedulers on political teams to coordinate one on one media training sessions with the President and politicians

Managed firm PAC (501 c-4) work and required In-Kind notifications to meet limits set by Federal Election Commission

Approving chief of staff, scheduler, point of contact lists for Congress while ensuring accuracy and data integrity

National Center for Transgender Equality- Washington, DC December 2015- February 2016

Operations Manager (Contracted)

Onboard new staff and interns, ensure compliance with human resources rules and policies, and provide upper management with other general HR assistance as needed

Track employee benefits and work with outside benefits vendors. Assist staff with navigating benefits

Coordinate NCTE internship program including: recruiting, coordinating hiring process and work schedules

Administrator for Microsoft system; managing credentials, logins, email, distribution list access, keycard access, printer mapping

Supervising Executive Assistant tasked with coordinating the Executive Director’s speaking engagements and calendar

Worked alongside Development Director and Executive Assistant in the Salsa database to track donors, and provide year-end tax documents

Maintaining office supplies, furniture, equipment, and other items to ensure a smoothly operating office

Serve as point of contact for building management and vendors

First line troubleshooting for technology issues, contract with IT support consultants, and work with ISP and other providers where necessary

Sort and respond to incoming email and mail or route to appropriate staff, provide secondary coverage for phone

Manage financial tasks: credit card reconciliations, check requests, and travel expense reports

Process income and expenses for bookkeeper and create financial reports for internal and external use

Work with bookkeeper to ensure payroll is processed in a timely fashion

FitzGibbon Media Inc- Washington, DC November 2015- December 2015

**company closed

Office Manager/Executive Assistant

When provided with limited information and three weeks, successfully planned logistics for the firm wide retreat; including travel, lodging, meeting spaces, catering, ground transportation, meals, team excursions)

Implemented new standards for tracking staff travel data forTSA pre-check/global entry, frequent traveler numbers

Initiated firm wide protocol for ordering supplies

Maintaining the schedule and appointments for the President and Managing Principal

Coordinate with property management for issues within the suite

Began working on an initiative to change the narrative regarding people of color in the media, specifically women pitching new stories with the goal of uplifting marginalized people

Handled all daily office operations

Ordering office supplies, food, hardware and software

The Brattle Group- Washington, DC November 2013- November 2015

Administrative Assistant

Running multi-line phone system, tracking daily attendance, receiving and distributing mail, greeting visitors, preparing mail/e-mail correspondence, monitor conference room calendars, availability, and modifications

Processed expense reports for consulting staff and principals in the determined timeline

Assigning work spaces for visitors, update the office floor plan as changes occur

Managed and maintained the SmartBenefits program for the office tracking usage, troubleshooting issues, ensuring submission to meet WMATA deadlines for each month

Executed flawless arrangements for travel, including consulting and principal staff, comprised of airfare, hotel, ground transportation, restaurant reservations

Managing FedEx shipments between offices as well as external recipients

Reviewed and edited, and created engagement letters, project start forms, and proposals

Data entry via excel, graph/model creation related to projects, creation of PowerPoint slides

InterAction champion for the Washington, DC office which entailed advanced skills within database, including custom report creation, marketing cleanup initiatives and database maintenance

Proofreading and editing expert reports, completing any necessary errata on testimony

Researching clients, conferences, panelists and compiling findings as requested

Coordinated resources to provide seamless support as backup for team during vacation and other absences

J Crew- Washington,DC/New York, NY August 2011- July 2013

Very Personal Stylist

Styling clients and walk in customers according to their needs, or desired event

Encyclopedic product knowledge of the company and partner brands; special focus on fit, color options, production timeline, availability, tailoring expert in menswear

Lead seller weekly, extremely driven in exceeding sales goals, generating client appointments

Successfully organized and planned special events to drive in traffic and promote new collections

MNCPPC- Riverdale, MD October 2007- March 2011

Lead Help Desk/Rec Class Instructor V

Successfully provided support and solutions for internal and external clients

Handled a 150-250 per day email pipeline, assigning emails to staff depending on priority

Taught staff steps of troubleshooting issues including peripherals, Kronos, Class software

Front desk user support in reading and interpreting financial data

Responsible for updating manuals and how-to guides for daily processes performed county-wide

Instructing new users on operating the database for sales, registrations, course creation, POS systems

Creating activities and fees for end-users in the field to create courses

Permitting of recreational Park facilities

Overflow management from other departments within the Maryland National Capital Park and Planning Commission


University of Hartford- West Hartford, CT August 2004-January 2007

Business- Marketing

Paint Branch High School- Burtonsville, MD September 2000- June 2004

General Studies

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