Customer Service Manager

**/**** ** **/****

Brooklyn, NY

Manhattan, NY, USA

Brooklyn, New York, USA

ROGER SARRABO

Summary

Team leader equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

Adept at communicating mission directives. Excellent organizational skills. Highly motivated, focused and versatile. Ability to learn quickly and adjust. Works well in high pressure situations. Exemplary customer service skills. Skills

Retail inventory management

Accurate cash handling

Store opening and closing procedures

Store operations

Exceptional leader

Recruiting and interviewing

Reliable

Quick learner

Experience

Store Manager

Rite Aid

Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Determined staff promotions and demotions, and terminated employees when necessary. Completed a series of training sessions to advance from Assistant Manager to Store Manager. Completed weekly schedules according to payroll policies. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Education and Training

Bachelor of Arts: English Lit

Hunter College

Minor in Sociology

Associate of Arts: Liberal arts and Science

Kingsborough Community College

58 Dahill Road, Brooklyn, NY 11218 C: 718-***-**** ************@*****.***

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