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Facilities Operations Management & Global Work Place Resource Leader

United States
$140K - $180K base
January 18, 2018

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Areas of Expertise

CBRE - Restructured Facilities Team: Enlarged team members’ scope & purpose, fortified training to boost productivity and effectiveness, thus eliminated need to backfill open building engineering role achieving significant annual savings. CECONY- Completely revamped winter-storm response strategy to address health & safety concerns identified. Engaged corporate stakeholder, union, and facilities teams to achieve consensus and successful plan implementation. RMC – Developed comprehensive HUD pre-REAC site inspection training program, later adopted by Company and rolled out to entire affordable housing portfolio. Yielded a 15-point REAC score median increase (100 pt. scale). Professional Experience

C.B. RICHARD ELLIS–Global Cisco Systems Account Dedicated 08/2015 - Present SENIOR FACILITIES MANAGER - New York, NY / Portfolio – USCAN: 32 Commercial Site Locations o Global collaboration amongst platform, recruiting, ISO 14001, finance, procurement, mergers & acquisitions, HR, EH & S, e-scrap, network ops, green teams, engineering, IT, business ops, & workplace resource teams. o Remotely manage all sites/work place resources to include data rooms, labs, & employee/customer facing areas. o Drive all facilities operations & hard services at commercial properties within Northeast quadrant of US/CAN. o Manage a staff of four (4) CBRE direct reports and provide extensive remote management & vendor oversight. o Develop scope of work, request proposals, acquire PO #, and execute “one time” projects for critical environments (HVAC, UPS, gen sets, switch gear etc.) & all repair/restoration related projects. o Maintain critical environment 100% uptime including HVAC, UPS systems and open change requests. o MAC/space-planning activities: mergers & acquisitions, site refreshes, furniture upgrades, BCP/disaster recovery. o Manage employee soft services, including lobby/mailroom teams & cafeteria/refreshments/gyms. o Issue management and conflict resolution of financial expenditures, and vendor resources. o Develop and implement processes and best practices to drive satisfaction and initiate glide path savings. o Execute annual facilities management operations and maintenance budget, to include variance reconciliation. CONSOLIDATED EDISON COMPANY of NEW YORK, INC., 08/2013 – 08/2015 SECTION MANAGER of FACILITIES OPS. – Astoria, NY / Portfolio – Borough of QUEENS: Team of 26 o Drive all facilities operations at commercial and industrial complexes including the physical plants, extensive grounds, & future use properties for CECONY’s Queens Portfolio – Astoria, Long Island City, College Point., etc. o Develop and implement processes and best practices in alignment with a “Safety First” cultural imperative. o Manage a staff consisting of five (5) direct management reports and twenty-one (21) indirect union reports. o Global Matrix Org. Structure

o Handover Docs, SOW, RFPs

o Procurement Activities/SLAs

o Mergers & Acquisitions

o Project Management


o Work Place Resources

o Hard & Soft Services Mgmt.

o Facilities Management

o MAC/Space Planning

o Vendor Management

o Compliance & Inspections

o Human Resources/Recruiting

o Budgeting & Reporting

o HVAC Systems & MEP

o Critical Environments/ISO 14001

A highly organized, dynamic and decisive collaborator known for critical thinking, integrity and perseverance. Holds a Master of Science Degree in Engineering & Ops. Mgmt. & Graduate Certificate in Lean Six Sigma. Facilities Operations Management & Global Work Place Resource Leader John John T. T. Hensch Hensch

Professional Experience

CECONY – Section Mgr. of Fac. Continued

o Build and maintain the complex and dynamic stakeholder relationships found within CECONY. o Oversee and effectively manage annual operations and maintenance budget in excess of $8,000,000. o Reduce procurement outsourcing by identifying opportunities for leveraging in-house labor resources. o Eliminated backlog of work orders, reduced response times, and increased customer satisfaction. o Initiate and direct facilities storm planning and response operations, effectively allocated resources. o Lead reporting for capital budget, facilities operations, material and contract labor – to include variances. o Bridge the gap between union and corporate subcultures, delivering exceptional customer service. RELATED MANAGEMENT COMPANY, LP 04/1999 - 06/2013

FACILITIES MANAGER, New York-Remote (11/2009-06/2013) / Portfolio – 1,420 Units o Dedicated resource for management/engineering depts. for the Connecticut and Massachusetts portfolios. o Developed SOW for capital and large repair projects less than $1,000,000, bid walks, assembled & executed approved bid packages & change orders, close out docs, warrantee work, vendor relationship management. o Liaised with agency professionals from Connecticut Housing and Finance Authority, Department of Economic and Community Development and Unites States Department of Housing and Urban Development. o Generated, categorized, assigned, and tracked work orders gleaned from site and unit inspections. o Provided encouragement, support, and resources for property management teams to complete work orders. o Drive energy conservation measures, ROI calculations, and analysis of all energy-related events. o Uphold budgeting functionality, project capital, property integrity, and staff training initiatives. o Scrutinized properties prior to Real Estate Assessment Center inspections and site visits. MAINTENANCE SUPERVISOR, New Britain, CT (11/2001-10/2009) / Portfolio – 650 Units o Drove maintenance and operations for multifamily and senior housing (high-rise) sites within the CT portfolio. o Reviewed/developed work scopes for capital and repair projects from $25,000 - $250,000, critiqued submitted bid packages, awarded contracts, remotely ran projects working with site staff resources. o Established, oversaw, and trained superintendents at designated sites throughout Connecticut. o Managed a staff consisting of six (6) direct reports and six (6) indirect reports. o Optimized unit turns and work order completion processes. o Validated and rewarded staff efforts, along with quality & timeliness of work. o Developed, trained, and participated in intense site pre-inspection program. o Supported entire team, removed obstacles, coached & developed. SUPERINTENDENT, New London, CT (04/1999-10/2001)

o Managed building operations including fulfillment of on-call rotations, completing site inspections, unit turns. o Managed two (2) direct reports to facilitate REAC inspection preparedness, property maintenance and repair. o Provided complete contractor oversight, assembled bid packages, and made procurement recommendations. Education

Master of Science Degree, Engineering & Operations Mgmt. – GPA 3.7, University of New Haven, West Haven, CT (2015) Graduate Certificate, Lean Six Sigma – GPA 3.7, University of New Haven, West Haven, CT (2015) Bachelor of Science, General Studies -Summa cum Laude, Eastern Connecticut State University, Willimantic, CT (2011) Associate of Science, Business Administration -Summa cum Laude, Three Rivers Community College, Norwich, CT (2007) Certificates – American Management Association (AMA) – 2014/2015 Advanced Executive Leadership Program - The 7 Habits of Highly Effective People® - How to Communicate With Diplomacy, Tact and Credibility - Expanding Your Influence: Understanding the Psychology of Persuasion - Effective Executive Speaking 112-02 Northern Boulevard, Unit 6C, Corona, New York 11368 / Mobile # 917-***-****

John T. Hensch

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