Administrative Assistant Customer Service

*** Authorized to work in the US for any employer ***

Annyasha Mukherjee

Email: *****.***@*****.***

Phone: 507-***-****

Address: **** **** *** **, *********, MN 55901

A professional administrative assistant experienced in a variety of industries including healthcare, manufacturing, and banking. Excellent decision-making processes and judgment. Overview

Over 6+ years’ experience in office management/administrative assistant positions

Experienced in providing administrative support to executive level management

Skilled at managing employee medical reimbursement accounts

Able to work independently as well as an effective team member

Experienced in quality improvement strategies

Excellent organizational skills, easily multitask, shift priorities and meet critical deadlines

Extensive knowledge of computer systems

Excellent written and oral communication skills

Bilingual (Hindi and English)

Proficient in Microsoft Office applications (Word, Excel, PowerPoint and Outlook)

Experience in electronic accounts payable processing

Extensive knowledge of spreadsheets and word processing Work Experience

Administrative Secretary- Diversity home health group-Rochester, MN (2017-till now)

Communicate and coordinate patient appointment scheduling

Documentation of therapeutic history of the patients

Perform regular office duties including maintaining patient files

Maintaining database of the current and ex-employees

Scanning, emailing of patient related documents

Administrative Secretary - Accounts and Finance Dept- Coal India (2011-2014)

Provided senior level administrative support for clerks in the Bankruptcy department.

Responsible for administration and maintenance of schedules, records, and files.

Scheduled appointments organized meetings and arranged for meeting facilities.

Coordinated domestic and international travel arrangements including, flight reservations, ground transportation, hotel, travel advances, and itineraries.

Prepared, edited and processed weekly timesheets and client invoices. Processed and submitted for approval and reimbursement expenses.

Operated copier, facsimile and PDF machines.

Typed correspondence from transcription material or handwritten notes and arranged material in a professional format.

Answered and prepared replies of a confidential and/or highly confidential nature.

Greet clients and visitors with a professional image and demeanor for company.

Data entry operation of daily account details

*** Authorized to work in the US for any employer ***

Executive Assistant - Human Resource Department- Coal India (2010-2011)

Provide administrative support to the Human Resources Department.

Review disciplinary actions and terminations.

Set up digital files and scan personnel documents for new hires.

Set up direct deposits and Maintain traditional and digital personnel files.

Counsel employees on benefit enrollments.

Review staff increases, position changes, address changes, direct deposit changes and tax withholding changes.

Oversee approval of payroll with department heads and supervisors and resolve issues with missed punches, personal leave requests and overtime calculations.

Assist in reconciling monthly insurance carrier invoices.

Activate benefit coverage for new employees as they become eligible.

Terminate benefit coverage on carrier sites for employees who left employment.

Review reports for missing punches, hours, overtime before being submitted to Finance.

Work with Department Heads and Payroll Approvers to resolve any payroll issues before being sent to Finance.

Customer Care Supervisor - (Vodafone) (2008-2010)

Listen and respond to customers’ needs and concerns

Provide information about products and services

Take orders, determine charges, and oversee billing or payments

Review or make changes to customer accounts

Handle returns or complaints

Record details of customer contacts and actions taken

Research answers or solutions as needed

Refer customers to supervisors, managers, or others who can help

Customer service representatives handle customer complaints, process orders, and provide information about an organization’s products Education

M.A. (Masters of Arts) English (2008) - Rabindra Bharati University, Kolkata, India B.A. (Bachelors of Arts) English (2005) – Kolkata University, Kolkata, India Awards

Vodafone

Best New Employee (June, 2008)

Employee of the month ( July, 2009)

Coal India

Human Resource Department - Green Diamond (Best in Team), Jan 2011 Accounts and Finance Department - Associate Appreciation, June 2012

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