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Customer Service Sales

Location:
Oman
Salary:
15000 QAR
Posted:
January 18, 2018

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Wesam Hamzeh

Oman 009********** Email: ac329b@r.postjobfree.com

Summary

Talented Business Development Manager skilled in, Business Developing, Customer Relations, Operation and Public Relations. Possesses a high degree of integrity and an outstanding work ethic, as well as strong leadership qualities.

Skills

Strategic planning Advertising background

Negotiations expert Multi-unit operations management

Market penetration Administration Management

Team building Inventory control

Cost reduction and containment Contract management

Productivity improvement specialist Relationship building

Troubleshooting and problem solving Systems implementation

Experience

Arabian Auto Vending LLC. July 2015 to Present

Business Development Manager

Oman, Muscat

Coordinating and controlling all the activities of Operations, customer service and sales team.

Arrange meetings with VIP customers to provide them with all information they need about our Services.

Closing the Deals with VIP Customers and prepare proper agreements with them.

Making daily short meeting with my team to discuss all pending issues, reviewing customers’ complaints and providing effective solutions to complicated problems.

Maintaining the communication with the existing Clients and build new relations with new corporate customers in Oman market.

Handle all the customers’ complaints and resolve issues as needed.

Responding to the Clients’ requirements and providing them with all they needs.

Observe & analysis competitors activity in the market.

Work with my team to develop proposals that speaks to the client’s needs, concerns, and objectives.

Participate in pricing the products/service.

Coordinating the tasks of technical staff and other internal colleagues to meet customer needs.

Attend industry functions, such as association events, Exhibitions and conferences, and provide feedback and information on market and creative trends.

Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in sales.

Focusing on customers’ concerns, assess customer’s needs and monitoring customer’s satisfaction.

Forecast sales targets and ensure they are met by the team.

Create smart commission structure and build rewarding program for the Staff.

Work with marketing staff for getting proper help to promote the new products & Services for the organization.

Submit weekly progress reports to the Management and ensure data is accurate.

Maintaining the communications with our main suppliers in Oman and Dubai to get the best prices in the market.

Making proper changes in operators’ routes to increase the efficiency and reduce the operation costs.

Bullet Express Co. Jun 2012 – June 2015

Logistics & Customer Relations Manager

Jordan, Amman

Making agreement with Companies & Drug Stores to deliver their items to pharmacies, hospitals, clinics, and Door to Door service as well.

Coordinating and controlling all the activities of Operations, customer service and sales team.

Create and retain Customer Loyalty by establishing strong relationship with the clients.

Making a daily short meeting with my team to discuss pending issues, sales figures and reviewing customer’s complaints.

Tracking Customer’s complaint resolution.

Focusing on Customer’s concerns and facilitating the delivery of goods or services to them.

Assess customer needs and generate sales leads through more personalized service.

Monitoring Customer’s satisfaction and creating new needs to the customers with providing

Excellent service to the clients.

Observe & analysis competitor activity in the market on daily basis.

Built and maintained effective accounts receivable and cash flow monitoring systems.

Recruited, hired and trained 15 new employees for Distribution Department and Business Development

Department.

Ensuring that operational procedures are in place to ensure safe collection and dispatch of customer’s items and maintenance of data and records thereof.

Maintain operation data on daily and monthly transaction for management decision as and when required.

Ensuring service levels in terms of delivery and collection are met through monitoring of service levels returns.

Developing and implementing required procedures and policies in order to continuously improve operational efficiency in courier service.

Providing my team with all support & appropriate training to strengthen their customer service skills.

Preparing annual appraisal for my staff performance.

Cooperating with management to create smart rewarding program and incentives program as well.

Al Hilal Bank July 2010 to May 2012

Branch Sales and Customer Service Team Leader.

Dubai, UAE

Selling all financial bank products, such as, Home finance, personal finance, buyout, investments, credit cards, fixed deposits and opening saving and Current accounts.

Maintained contact with existing customers through meeting, emails and by phone

Providing solution to complicated problems and keeping up the quality levels which are the responsibilities of this work.

Work involved talking calls from diverse customers to inform them about our offers, providing instant solutions and trying to meet their needs.

Responsible for responding customer's enquiries and problems regarding to Bank products.

Expand leads and retain a feasible network of trade contacts and potential clients to meet assigned sales targets with consistency

Build excellent relationships with client by providing highly personalized service.

Support sales reps in opening new accounts and upgrading existing Services

Xpress Telecommunication April 2005 to February 2010

Retail Branch Sales & Service Supervisor

Amman, Jordan

Gather, analyze and report daily/weekly/monthly sales, finance and service statistics Accounts.

Providing solution to complicated problems and keeping up the quality levels which are the responsibilities of this work.

Work involved talking calls from diverse customers to inform them about our offers, providing instant solutions and trying to meet their needs.

Handle and Manager the VIP Key accounts.

Build excellent relationships with client by providing highly personalized service.

Coordinating team's Tasks.

Cash Controller.

Provide employees with tools to maintain and increase sales and service levels to both internal and external customers.

Work closely with other departments to promote sales contests, clarify information and distribute reports.

Receiving outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management

Selling all products related to the company (Retail and Corporate).

Quickly and effectively solve customer challenges.

Support sales reps in opening new accounts and upgrading existing service.

Follow up on target achievements by salesman by category.

Zain Telecommunication Dec 2000 to Mar 2003

Branch Sales & Customer Service Executive

Amman, Jordan

Answered Customers’ questions and addressed problems and complaints in person and via phone.

Selling all products related to the company and providing customer Service to the customers.

Helped customers select products that best fit their personal needs.

Educated customers on product and service offerings.

Informed customers about all product lines and services offered by the company.

Coached and mentored new employees in customer service processes and company's policies.

Completing monetary transactions and resolved issues as needed

Education and Training

Hussein College 1999

High School Diploma: Scientific

Amman, Jordan

Al Yarmouk University 2004

Bachelor: Accounting

Irbid, Jordan

Coursework in Business, Management and Communications

Operations and Quality Management coursework

Coursework in Logistics and Transportation Technology

Business Management, Logistics, Finance and Supply Chain coursework

Coursework in Public Relation0s.

Personal Information

Gender: Male

Nationality: Jordanian

Birthdate: May 12, 1981

Marital Status: Single

Resident of: Jordan



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