Customer Service Sales

Errolyn Cutkelvin

*** ****** **** ******, **. ***08

Cell: 972-***-**** Email: **********@*****.***

OBJECTIVE

High energy result oriented, leader with an entrepreneurial spirit. Offering outstanding presentations, communication and understanding cross culture team management skills.

CAREER SUMMARY

Dynamic, disciplined and result focused. Impeccable track record of progressive growth and experience in Sales and Customer Relations. Recognized for effective communication and conflict resolution. Excellent work results and follow through with commitments.

Gillman Honda, Gillman Subaru

San Antonio, TX 781**-****-**/2017

Tom Benson Chevrolet

San Antonio, TX 78216 2016

Northside Ford

San Antonio, TX 782**-****-****

CarMax Auto Superstores

Live Oak, San Antonio TX 2013-2015

Internet Sales,

Answer internet leads with price quotes, set and confirm appointments, Extensive product knowledge. Make about 30-60 phone calls per day, Set 5-10 appointments per week. Follow up with an after the sale courtesy call.

Sales Consultant

Primary duties include working with customers through each step of the way emulating professionalism at all times. Utilize effective communication while interviewing customers to determine their needs and wants to allow for a recommendation for a vehicle choice or option. Complete test drives and vehicle presentation and demonstrations. Process transaction paperwork, conducts operations of on-line customers via the e-Sales office and follow up actions with potential and existing customers.

University of Texas Southwestern Medical Center

Dallas TX June 2010-August 2013

Physician Telephone Consultant

Operate a switchboard and telephone in a high energy fast-paced Medical environment. Provide outstanding customer service to all staff, community, physicians. Process and dispatch messages, coordinating code and trauma calls. Follow HIPAA and industry call center standards for quality management control.

AT&T, Alorica, Inc.

Kennesaw, GA. June 2009

Customer Service Sales/Tech Representative

Answer inbound calls and assists sales representatives. Sell all products and services offered by the Company. Ordering, shipping and receiving, Billing and collections. Respond to client system related or other complex questions and fact find resolutions to problems.

Review documents for accuracy and apply adjustments as appropriate. Enter, retrieve and analyze information from various computer and operational support systems. Research and resolve discrepancies. Attend classroom training.

Trader Media San Diego, CA May 2003-April 2008

Account Manager

Managing a portfolio of accounts, for major high-profile clients and top business leaders. Dealt with all aspects of Ad campaigns

Utilized an existing network of industry contacts to generate revenue

Lead and trained other members of the team.

Managed the work of other account executives

Build new territories and accounts to generate revenue.

Achieved sales targets, goals and deadlines

Delivered sales presentations to high-level executives. Delivered invoices for Billing and Collection

Attended client meetings and trainings to gain knowledge of current events and trends. Maintaining and expanding relationships with existing clients.

Account Executive

Prepare and deliver sales presentations to new and existing customers to sell new advertising programs, and to protect and increase existing advertising.

Maintain assigned account base while developing new accounts.

Draw up contracts and collect payments due. Inform customers of available options for advertisement and provide sample proofs. Write ad copy as part of layout. Attend sales meetings, industry trade shows, and training seminars.

Inside Sales Representative

Act proactively to create opportunities for new business with existing customers. Used lead generator to cold call companies, follows up on past customers and warm leads. Handle incoming sales calls from sales prospects. Conduct in-house appointments and group presentations to assist in closing new business and developing new relationships.

Customer Service Representative

Provide telephone support to field representatives. Respond promptly to customer inquiries.

Obtain and evaluate all relevant information, handle inquiries and retention. Processed online advertisements.

EDUCATION

Gardena Senior High School 1994

Real Estate Sales 2007

Fire and Casualty Insurance 2008

TECHNICAL PROFICIENCIES

Microsoft Office Word Suites including Word, Excel, Outlook and other Software. Strong attention to details, time management and organizational skills. Demonstrate interpersonal skills needed for working with all levels of management.

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