Customer Service Professional

STANISLAV DJENDJINOVIC

**** * *****

Chicago, IL 60618

Phone: 773-***-****

email: ********@*****.***

Q U A L I F I C A T I O N S

Versatile, and enterprising professional with BA of arts in management, growing professional experience and desire for further development in the following areas: consulting management, customer service management, human resources management, hospitality tourism and travel industry, and graphic design/web development. Developed marketing plans, researched corporate strategy, and created functional websites for online transactions. Provided consistent level of customer satisfaction while conducting online sales (communicating through internet messaging, video chats, and phone calls). Experienced overseas traveler. Welcomed vacation guests while renting a summer house in Europe, ensuring their reservations were met as booked. Fluent in verbal and written English, Serbian, and Croatian. Technical proficiency in MS Word, Excel, Power point, Photoshop and HTML.

A C H I E V E M E N T S

Received 99% positive customer feedback (over 5000 sales in ten years) while leading an eCommerce venture, according to eBay`s system of evaluating seller performance

Earned b/t 15k and 16k (net income) for five consecutive years (`13 -`17) during the four summer months (June, July August, and first half of September) while working a seasonal job of managing a vacation rental overseas in Crna Gora. Gained many repeat customers

Member of the team that developed the winning marketing plan for the new campus building for Columbia College Chicago on the management`s department in school contest

Demonstrated analytical potential as a member of the group that successfully worked on a department`s assignment for how to improve strategic plan for Breckenridge Brewery

Helped immigrants adjust their residential status while translating documents from Serbian/Croatian to English

S K I L L S AND A B I L I T I E S

Strong organizational, leadership, problem-solving, analytical, conceptual, and listening skills

Capacity to master new skills and procedures quickly

Internet savvy with very strong computer skills and knowledge of web applications

Knows how to interact with customers on a personal level, providing good customer service on an ongoing and consistent basis

Able to work in a team environment while being an independent thinker

Ability to deal with conflict openly, directly, professionally, and tactfully

Strong follow through abilities

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Instinctive ability to understand other cultures LANGUAGES

SERBO-CROATIAN : Mother-tongue

ENGLISH : Fluent

MACEDONIAN : Basic knowledge

SLOVENIAN : Basic knowledge

GERMAN : Slight knowledge

RUSSIAN : Slight knowledge

SOFTWARE APPLICATIONS

● MS Office suite

● Word Perfect

● Adobe Photoshop

● Adobe Illustrator

● HTML & Java Script programming languages

E D U C A T I O N

Bachelor of Arts

COLUMBIA COLLEGE, Chicago, Illinois, May 2007.

Major: Arts Entertainment and Media Management

Cumulative Grade Point Average: 3.50 out of possible 4.0 E M P L O Y M E N T E X P E R I E N C E

Self employed (2008 – Present)

Online sales

Using online auction websites such as eBay to sell different products purchased from wholesale sources.

Landlord, Crna Gora (Montenegro) (2013 - 2017)

Managing vacation rental

Renting my vacation home overseas in Crna Gora (Montenegro) during summer. Advertising the rental through facebook.com, airbnb.com, and other online ads. Responding to customers inquiries and scheduling reservations.

Translator, Chicago, Illinois ( August 2003 - October 2006 ) Private contractor

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Worked as a translator for a Notary Public and conducted Serbo-Croatian to English translations of various official documents.

Caffe Baci, Chicago, Illinois ( September 2002 - May 2003 ) Catering Manager

O rganized and managed food services by taking customers` orders over the phone and supervising the team of two food deliverers.

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