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Customer Service Manager

United States
January 18, 2018

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Phone: 281-***-****



Proven ability to provide the highest level of corporate services while consistently reducing expenditures. Fully knowledgeable in all aspects of project, staff and technical management. Fully knowledgeable in MS Office products (WINDOWS, OFFICE, EXCEL, WORD, PROJECT, ACCESS, VISIO, OUTLOOK, VISUAL C, VISUAL BASIC), and Internet/Intranet based user systems (KRONOS, UNICRU, CHOICE POINT, AS400, WMS, SAP, BUSINESS WAREHOUSE, DSPL, EPICORE). Highly refined leadership skills and a commitment to accuracy and effectiveness.


Goodwill Houston 2016 - Current

Pricer - Actively participate in all aspects of warehouse operations, handle customer donations and service needs. Set price for all product. Assist with shipping and receiving of trucks.

Elegant Additions 2016 - 2016

Shipping/Receiving, CSR - Actively participate in all aspects of shipping / receiving, handle customer service needs, and interface with clients and vendors. Handling inbound and out bound shipments, vendor follow up, product return processing, client relations, and general office support.

U-Haul 2016 - 2016

Customer Service Representative / PT - Inventory of storage area, truck leasing, cleanliness and inspections. Customer service front counter operations.

Freeman 2015 - 2016

Inventory Control Coordinator / PT - Inventory receiving and data input control for inbound and outbound inventory. Warehouse operations consisting of stocking, pulling and staging of orders. Loading and unloading of delivery trucks.

L&M Technologies 2012 - 2015

Manager, Distribution Warehouse – NASA Logistics Contract

Manage Distribution Warehouse program across multiple remote locations consisting of inventory sales, scrap sales, transfers and donations. Responsible for executing inventory control procedures, customer service support, cleanliness, safety, loss prevention, human resources and associate development.

• Implemented a RF scanning system tied to computers and laptops leading to a $90K reduction.

• Generated all software for computers and portable programmable scanners for use with RF scanning system and SAP Business Warehouse module.

Flexi Compras 2011 - 2012 Sales Manager/Hub Store Manager - Maintain customer-readiness of store, recruiting, coaching, and measuring performance of Sales Reps, marketing, selling, and processing sales according to Company standards, protecting customer information, cash, and Company assets, being an expert on the latest technologies and product offerings, reviewing and providing management reports, participating in Company offered training and providing positive customer experiences.

• Designed and implemented a computerized leasing information program for Wal-Mart Flexi Hub operations.

Conns 2005 - 2011

Distribution Warehouse Assistant Manager - Manage Warehouse distribution, Transportation, Inventory Control, Product Return and Home delivery operations consisting of 80+ associates (3 Managers, 5 Supervisors, 3 Hourly Leads, 55 direct reports and 25 contract owner operators). Distribution area supported consisted of 22 stores in the Houston area, 3 warehouses in the Texas area, all home delivery’s and will call deliveries created by the Houston Area stores. Responsible for executing company programs in the areas of inventory control, customer service support, cleanliness, safety, loss prevention, human resources, staff scheduling and associate development/retention.

• Designed and implemented a computerized productivity tracking programs for outbound transportation operations and home delivery operations.

• Designed and implemented a computerized warehouse mapping program for identifying multiple staging locations.

Garden Ridge 2005 – 2005

Store Operations Manager - Oversee 50 associates consisting of front end, count room, café food court, receiving, data entry and maintenance associates (2 Managers and 6 Hourly Leads, 42 direct reports). Responsible for minimizing losses and controlling expenses while ensuring the highest level of customer satisfaction. Responsible for aggressively executing company programs policies and procedures such as customer service, store cleanliness, safety, loss prevention, visual merchandising, and staff scheduling and associate development.

Circuit City Stores, Inc. 1995 – 2005

Operations Manager / Area Manager - Manage 15 Regional field technicians at locations covering 4 store regions (6 states) and, 15 in home repair technicians. Manage expense budget for parts use, parts replacement, truck fleet, tools and payroll. Coordinate technician and operator training on all equipment, systems and sub-systems.

• Designed and implemented STS and TV Technical Manager Aged Ticket Report management programs for tracking aged tickets for the STS and Service departments.

• Designed and implemented PTO Report management program for tracking and planning time off for the Service and STS departments.

Texas Instruments 1978 – 1995

Front End Equipment Specialist - Provided lead technical direction to 12-15 Equipment Technicians in the Test Operations and Off-line Board Test areas of the Lubbock MOS wafer fab. Compiled and implemented equipment specific diagnostic and product specific diagnostic programs for the Test Operations area (Multiprobe). Worked as PM coordinator for the Test Operations area.

• Team Leader for Emergency Reaction Team and trained in advance emergency response communications.

• Qualified yearly for Individual Method Improvement Program Award from 1984 - 1990 for implemented ideas that resulted in savings of 50K or more as a member of Test Operations.

Raytheon 1977 – 1978

Associate Field Engineer - Provided engineering support for the Hawk Missile system on the Jordan and NATO contracts. Specialized in repair of the BCC (test simulator), and ICC (system control) controllers. Maintained the ROR (Range Only Radar), and High Power radar systems.

• Coordinated system refurbish for Jordanian Contract.

• Coordinated system refurbish for NATO Contract.

Tally Corporation 1976 – 1977

Final Test Technician - Provided technical support for high-speed printer systems and specialized in component level off-line board repair.

Stewart Warner (Datafax) 1976 - 1976

Field Service Technician - Provided technical field support and customer service by phone and in person for fax machines repair at 73 locations covering Oregon, Washington, Idaho and Canada.

US Marine Corps 1973 – 1976

Electronics Technician - AIMD electronics technician working on F4's and AV-8A jet aircraft. Worked in AIMD on CH-S3 helicopters. Served as Quality Assurance Inspector for AIMD.


Balboa High School - GPA: 3.0

NTC – Millington, TN / 1650 HRS

Aviation Fundamentals and Principles - GPA: 95.0%

Basic Electricity and Electronics - GPA: 100%

Aviation Electrician Mate 'A' - GPA: 97.6%

MTC – Santa Ana, CA / 240

Electrical & Instruments 'C' - GPA: 100%

Auto Fight Control Sys 'C' - GPA: 100%

Pilots Familiarization - GPA: 100%

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