SANDRA I. GONZALEZ

**** ****** ***

Sun Valley, CA 91352

Phone: 818-***-****

ac328d@r.postjobfree.com

Summary

Detail-oriented and driven Receptionist with expertise in problem solving and managing daily office functions.

Job Objective

Receptionist, Front Desk Receptionist, Front Clerk, 12 years experience Secretary, 3 Years Experience

Customer Service Rep, 27 years experience

Notary Public, 2 years

Experience

Front Desk Receptionist

Digital Media Services Inc 115 N. Hollywood Way, Burbank, CA Answer multiple phone lines. Transferred calls to appropriate extensions. Filing. Processed digital labels for appropriate DVD's and CD's for Music, Video's, International Commercials, T.V. Shows, Movie's and all Entertainment categories. Demonstrated consistent Professional demeanor and positive attitude in stressful, but rewarding, environment. Involved controlling inventory, operations and client requirements under tight deadlines. Utilized Fed Ex, UPS and USPS for shipping of Clients Master Show Tapes, DVD's, and CD's. Confirmed Digital Orders with clients and Encoders. Promptly responded to general inquiries from members, staff, and clients via mail, e-mail, and Fax. Served as the Companie's Bilingual Spanish / English customer services representative. Stocked and rotated inventory regulary, Check to ensure that appropriate changes were made to resolve customer's problems. Complete contract forms, prepare change of address records, issue service discontinuance orders, using computers. Will do Voice Over for Commercials.

Customer Service

Provida Life Science Sherman Oaks, CA

Provided Client communication assistance based upon client file handling procedures. Recommended products to customers, based on customers needs and interests. Answered multiple phones.Estimate or quote prices, credit or contract terms, Warranties, and delivery dates. Verified all orders, live accounts and billing payments. Resolved customer issues in a timely manner. Issue receipts, refunds, credits, or change due to customers. Assist customers by providing information and resolving their complaints. Customer Service Representative (CSR)

Macys Inc. Los Angeles, CA

Customer service. Attend to customers needs. Assist customers with their shopping needs. Cashier, handling money, credit and debit cards. Approve applications for Macys new credit applicants. Resolve customer issues.

Customer Service / Sales

PAPERMART Los Angeles, CA

Customer service. Phone orders. Filled out documents and mailed out product replacements. Data Entry, Word processing, Filling, Sales.

Education

Issuing Institution Location Qualification Course of Study Stratford Career

Institute

Sun Valley,

CA

1 Year at College or a Technical or

Vocational School

Alcohol and Drug

Counseler

Garfield High School, United Education Institute, Stratford Career Institute, East Los Angeles Community College

Skills

CUSTOMER SERVICE, DATA ENTRY, MICROSOFT OUTLOOK, MICROSOFT EXCEL, MICROSOFT WORD, PHONE OPERATOR, TYPE 40 WPM, FILLING, VERIFICATIONS, FAX, SHIPPING AND RECEIVING, MERCHANDISING AND PRICING, ABLE TO OPERATE COPY MACHINE, ORDER PULLING

/ FILLING, FRONT DESK RECEPTIONIST, GREETER, LABELING, VOICE OVER, MAIL DISTRIBUTER, OPERATE CREDIT CARD MACHINE, ANSWERED MULTIPLE PHONE LINES. Additional Comments

I am a fast learner,a team player. I am easy to get along with,am able to communicate with people with no problem. I am a hard working individual that gets the job done on a timely manner. Detailed References