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Customer Service Associate

Charlotte, North Carolina, United States
January 18, 2018

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Rose Birtha

Customers Service Associate

Charlotte, NC 28215


Passionate,engaging,and attentive customer service specialist trained in conflict resolution and communication.seeking the leverage interpersonal skills to build customer loyalty. Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Blue Cross Blue Shield - Florence, SC

September 2011 to August 2016

Answer customer telephone calls regarding existing accounts Make requested policy and account changes

Respond to questions and concerns about service,and escalate calls appropriately. Consult with customers to evaluate needs and determine best option. Counsel customers on options for service and coverage. Upgrade service and offer additional service packages or options. Consistently improve customer satisfaction through expert resolution of conflicts,issues and concerns Customer Service Representative

Bluegreen Vacations - Myrtle Beach, SC

January 2006 to February 2010

Conduct quality sales presentations with a high level of customer service Attend and actively participate in weekly training and sales meetings Meet or exceed sales quotas and minimum performance standards Procure referral leads.Follow up with new owners.Maintain a professional attitude and appearance in accordance with Blue-green policy at all times

Maintain excellent customer service and adhere to the Blue-green 100% philosophy at all times Customer Service Associate

Carolinas Medical Center - Charlotte, NC

August 2002 to October 2005

Handle high volume incoming calls.Review the charts and insurance referrals/authorizations and taking appropriate action to assure proper maximal reimbursement.To assist the physicians and/or administrators in all business and patient care responsibilities.Coordinates office communication flow. Communicates effectively and courteously with and demonstrates a caring attitude toward patients and their families. Greet, direct and assist large numbers of visitors and refers visitors to various areas.Ensure all patient demographic and insurance information.

Answer telephones using correct telephone etiquette at all times, recording legible and complete messages, handling questions, transferring incoming calls appropriately, contacting physicians, insurance companies, hospitals, diagnostic facilities, billing departments, etc... as necessary. Review patient intake information to verify insurance coverage. Verify patient insurance information, call for insurance authorization, patient address, telephone,Responsible for scheduling new and follow up appointments including patient testing.Acts in a non-directive, non-judgmental manner, recognizing an individual’s religious, ethical and moral opinions and beliefs.Brings new ideas, positive attitude and lots of energy.


AAB in Business

University of Phoenix-Online Campus - Phoenix, AZ

October 2004 to November 2006


Microsoft Ofice (9 years), Management (10+ years), Customer Service (10+ years), Client Relationship Management

(10+ years), Time Management (9 years), Goal oriented focus (10+ years), Persuasion Skills (10+ years), Willingness to Learn (10+ years), Closing Ability (2 years)

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