Customer Service Air Force

JENNIFER AUSTIN

*** ********* **. **********, ** 62221 618-***-****

***********@*****.*** www.linkedin.com/in/jenniferbarrett4

PROFESSIONAL SUMMARY

Mastered communication skills through Toastmasters and career experience

Learned to effectively decision-make in high-pressure environments.

Military professional with experience in team management, administrative accountability and supply management.

Maintained 100% accountability of a large section of equipment worth over $82 million during multiple overseas deployments.

Qualified with 10 years in fast-paced customer service and call center environments. Personable and professional under pressure.

Patient and empathetic with extensive background in conflict resolution and customer care.

WORK HISTORY

04/2003 - 08/2005

VENDER/FOOD, BUSCH STADIUM- ST. LOUIS, MISSOURI

Prepared varies food and drink items for the walk around venders of the stadium.

01/2003 - 08/2005

SERVER, johnny rockets- O’fallon, illinois

Provided an elevated customer experience to generate a loyal clientele.

Maintained cleanliness and presentation of stock room and production floor

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions

08/2005 - 04/2016

MATERIAL MANAGEMENT, UNITED STATES AIR FORCE

Highly motivated, effective communicator, detail-oriented and problem solver who successfully completed three combat tours and more than 10 years in Air Force

Diligent team player with extensive knowledge of contingency contracting operations.

Effective communicator who quickly masters new roles and technologies to achieve positive results.

Investigation and intelligence professional highly accomplished in planning, coordinating and executing security operations for the U.S. military.

Effectively managed more than $53 billion in equipment.

Highlights effective team leader/led training programs for thousands of soldiers.

Reliable, diligent and flexible professional with superb communication capabilities.

12/2017-CURRENT

EXPO/SERVER – HOPHOUSE, O’FALLON, ILLINOIS

Consistently provide professional, friendly and engaging service

Follow all safety and sanitation policies when handling food and beverage to uphold proper health standards

Set food trays according to order tickets for server

Address diner complaints with kitchen staff and served replacement menu items promptly

Routinely clean work area, glassware and silverware throughout shift.

EDUCATION

MAY 2005

Belleville West high school - Belleville, Illinois

JUNE 2017-PRESENT

Associate of Science: Healthcare administration - Southern New Hampshire University

SKILLS

Exceptional commination skills

Creative problem solver

MS Windows and Excel proficient

Trained in emergency response

Supply and logistics planning

Organization skills

Strong client relations

Multi-line phone talent

Quick learner

CPR certified

Data Management

ACCOMPLISHMENTS

Received Global War on Terrorism Service Medal.

Formally commended by the Inspector General for superb supervisory actions and management.

Maintained 100% accountability of a large section of equipment worth over $82 million during multiple overseas deployments.

Trained and instructed subordinates and supported units on classified and hazardous materials

Effective decision-maker in high-pressure environments.

Managed receipt, storage and issue of ammunition processes.

Coordinated training schedules and filed crucial administrative paperwork.

Completed multiple fire prevention safety training.

Maintained complete accountability during redeployment of all sensitive items and communication equipment.

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