Microsoft Office Customer

Eunice Jarvis

Sr. Billing Analyst

Cell: 214-***-****

Email: ********@*****.***

www.linkedin.com/in/eunice-jarvis-2b452013b

Summary

Senior billing analyst with exceptional billing operations knowledge with ability to work independent and meet deadlines. Proficient in prioritizing and completing tasks in a timely manner in a fast-paced environment. Exceptional self-starter with well-developed interpersonal skills. Excellent team player who requires little to no supervision and able to multi-task.

Professional Experience

Sr. Billing Analyst

Verizon

2016– 2017

Dispute Analyst

XO Communications

2010 - 2016

Analyze carrier access usage invoices for accuracy of billed rates as listed in published tariffs. Electronically submit bills to customers via SECABs or PDF. Prepare month-end reports and post all markets. Manage bankruptcy information associated with carrier access billing. Ensure all billing complies with Federal Communication Commission guidelines. Identify improvements and creatively solve problems to ensure timely and accurate billing. Partner with team members and supervisor to identify and implement business improvements to achieve ongoing operational efficiencies

Research records in the revenue stream with errors and working with process owners to take corrective action when required. Analyze and resolve customer issues and disputes that have been escalated from first-level support. Participate and support new systems, product implementations, changes to tools, queries, and reports, and partnering with others to ensure continuous process improvement.Producing operational and management reports and assisting with internal and external audit activities ensuring compliance with regulatory requirements.

Resolve customer disputes by analyzing Call Detail Records and issuing adjustments where necessary. Work with vendors to resolve file delivery issues. Verify minutes of use (MOU) billed using various tools such as queries and trending reports.

Meet billing and month-end accounting deadlines.Manage activities throughout twenty-five billing cycle and activities associated therein. Provide support to management when required to complete year end close during allotted schedule. Support management by pulling reports and preparing spreadsheets as requested. Work with collections to ensure AR balance is reduced.

Billing

Allegiance Communications

2000 - 2009

Answer inbound calls and assist customers with billing and invoicing issues. Accurate and timely preparation and processing of customer orders and invoices. Prepare monthly reports based on various requirements. Responsible for setting up new markets in INTEC billing software which includes CLLIs, Mileage Segments, Tariff rates and Service Order Codes. Responsible for all table changes to INTEC including rate changes, PIU updates and NPA/NXXs. Implement researched issues in regard to wire centers, mileage segments, and billing accounts.Maintenance of Customer information in INTEC Telecom System environment. Managed 25 markets (States) by updating customer information and provided the requested invoices.

Education

UNIVERSITY OF CENTRAL MISSOURI, WARRENSBURG, MISSOURI

Bachelor of Science Degree in Accounting.

Technical Skills

Proficiency with Microsoft Office Suite: Word, Excel, PowerPoint, Outlook, In-house Billing Software(CSG), Brio and Tableau

Contact this candidate