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Supply Chain Management

Trumbull, Connecticut, 06611, United States
January 18, 2018

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JAY H. CORSI 203-***-****

Trumbull, CT 06611 Email:

Global Operations and Transformational Leader


Highly accomplished and collaborative Fortune 500 Global Director with expertise in organizational diagnosis, root cause analysis, process improvement, transformational and change management covering all facets of core business operations. Process oriented with software enablement, strong financial acumen, and business case development. Ability to work in a matrixed organization while establishing trust and followership.


Strategic Planning

Technology Innovations

Operational Analysis

Data Collection, Analysis & Trending

Program/Project Management

Streamlining & Re-Engineering

Business Integration

Cross-Functional Team Facilitation

Organizational Restructures

Quality Measures

Continuous Quality Improvement (Six Sigma Champion)


Advantage xPO

Change Management Consultant

Real Estate and Facilities processes

Develop new non-existent processes for the department

Process Model change order processes

Administer in the moment surveys for all locations

PITNEY BOWES, Shelton, CT, Global Consumer Goods Business Equipment Fortune 500, $3.6B Revenue, 15,000 employees 2003 – November 2015

DIRECTOR, Organizational Change Management & Business Integration 2014 – November 2015

Spearheaded a global integration transformational initiative involving nineteen countries.

Led Change Management activities to integrate business processes on systems including SAP,, Oracle Leasing, ServiceMax, ServicePower, and IBM Sterling.

Led cross-functional teams, oversaw project planning and implementation, built broad-based consensus and support, and provided real-time status reports using C-Suite.

Implemented business readiness methodology and achieved the Canada Go Live in October 2015

DIRECTOR, Business Integration & Value Realization 2013 – 2014

Directed strategic planning and implementation of a $170 million SAP,, IBM Sterling and Oracle Leasing implementation covering a strategic transformation with complete lifecycle accountability. Stakeholder management of $120 million in run rate benefits.

DIRECTOR, North American Customer Operations, PMO & Business Integration 2010 – 2013

Oversaw and project managed key strategic transformation programs. Defect analysis and programs for quality improvements and expense reductions.

Directed multi-million dollar organization changes/process improvements covering core business functions including global credit before quote, order-to-cash transactional design, order and invoice processing, and more.

Used detailed organizational diagnoses, cross-functional teams, process improvements, technology enhancements, reinvented business models, and project management to take ideas from concept to successful implementation.

Implemented Customer satisfaction improvement initiatives while reducing operating costs including e-Billing and Credit before Quote

DIRECTOR, Global Business Process, Plan to Deliver 2009 – 2010

Led program and process improvements covering key deliverable and cost reduction initiatives, including asset management initiative ($20 million annual EBIT improvement), global supply chain systems strategic roadmap, reverse logistics, changes in financial model, and more.

Built collaborative working partnerships with business units.

Implemented organizational changes into revised business models and organizational structures to ensure permanent problem resolution.

DIRECTOR, Supply Chain Product Management & Globalization 2008 – 2009

Directed new business strategies to improve global supply chain, demand planning, logistics and reverse logistics.

Streamlined/re-engineered workflows and processes.

Integrated goal setting, Key Performance Indicators (KPIs) and real-time analytics into the process to take a proactive versus reactive response to problems and opportunities.

Achieved $21 million in inventory reductions, $2 million favorable budget impact, risk avoidance of $4.6 million, and a $1.1 million reduction in returns.

DIRECTOR, Enterprise Demand Planning and Inventory Management 2006 – 2008

Managed North American GMS and DIS demand supply process, enhanced product lifecycle management, and implemented global inventory management practices.

Achieved $50 million in inventory reductions and led execution of a $39 million product restructuring.

DIRECTOR, Inventory Management and Materials 2004 – 2006

Led key project/process planning initiatives including U.S. GMS Inventory and Reduction Programs for finished goods, WIP, service parts and kits.

Championed several six sigma projects successfully including forecast quality.

Managed RoHS transaction with over $383 million in meter and equipment inventory.

Designed and established a reverse logistics group, achieving a $2.5 million reverse reduction.

DIRECTOR, ERP Program Management Office (PMO) 2003 – 2004

Redesigned order-to-cash process, document messaging technologies, information-based solutions, project phase and go-live strategies, re-engineering of business processes, and alignment with Siebel service management system implementations.

Directed go-lives with over 200 employees with a $36.8 million budget and $11.6 million P&L.

Additional Related Experience


Led process designs for billing, accounts receivable, revenue recognition, business acceptance, and post go-live support.

MANAGER, Business Planning, Telecommunications Administration,

PROGRAM FINANCIAL CONTROLLER, Enterprise Resource Planning

Various Positions in Finance, IT, Customers Operations, and Program/Project Management



Bachelor of Arts in GOVERNMENT


Penn State Certification – Supply Chain Operational Excellence

University of Virginia – Darden School of Business Administration -Certificate Pitney Bowes Strategic Lead Program

Achieved One Standard Excellence Award – 2000

Six Sigma Champion

Lean Six Sigma

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