Rebecca McCall

720-***-**** www.linkedin.com/in/rebecca-mccall-abb61823 ac326o@r.postjobfree.com

SKILLS SUMMARY

Professional Business Administrator with a comprehensive knowledge of payables, receivables, office administration, marketing and human resources. Proficient in productivity software, departmental budgeting procedures and general management skills. Possesses a strong understanding of the relationship between office personnel and the necessary tools for maximum productivity.

QUALIFICATIONS

Customer Service

Established individual productivity and quality metrics to compliment corporate-specific metrics

Created and implemented competitive customer service program (Fantasy Customer Service) which resulted in improved employee engagement and customer satisfaction scores

Successfully collaborated with the sales department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty

Management Organization

Accurately completed data entry forms / submitted claims to manufacturer / guaranteed asset protection /extended warranty claims / posted credit statements / reconciled schedules and journal vouchers to meet required deadlines

Performed In-House Warranty Training to 20-40 Service Staff Members

Collaborated with business managers to define and achieve effective team support across the organization

Participated in Key Cross Functional Meetings as the representative for the Sales/ Customer Service Department to discuss goals and future growth for customer accounts

Business and Sales

Trained and managed a team of 5-10 people. Set sales goals and provided assistance and recommendations for marketing, sales and business strategies

Led team to more than $2,0000,000 per month in average net revenue production consistently for 5 years

Acquired and managed accounts such as Beverly Hills BMW, Kuni Lexus, and Rolls Royce

Computer skills include: Data Entry software: MS Office, Reynolds & Reynolds, ADP, UCS, Dealer Track

EMPLOYMENT HISTORY

Business Services Intern at Jefferson County 2018

American Assurance Corporation, Lakewood, CO 2016-2017

Emkays Consulting, LLC, Littleton, CO 2012-current

Kuni Lexus, Greenwood Village, CO 2014-2016

Mercedes Benz of Littleton, Littleton, CO 2009-2012

Automotive Warranty Network, Lone Tree, CO 1997-2012

EDUCATION

Grand Canyon University Bachelors’ Degree Phoenix, AZ Business Administration and Finance

University of Phoenix Associates’ Degree Phoenix, AZ Health Business Administration

Business and Workforce Center Professional Development: 30 hours Golden, CO

Master Certified Warranty Administrator in all vehicle lines

State of Colorado Resident Producer License

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