Customer Service Data Entry
Resume:
Rebecca McCall
720-***-**** www.linkedin.com/in/rebecca-mccall-abb61823 **********@*******.***
SKILLS SUMMARY
Professional Business Administrator with a comprehensive knowledge of payables, receivables, office administration, marketing and human resources. Proficient in productivity software, departmental budgeting procedures and general management skills. Possesses a strong understanding of the relationship between office personnel and the necessary tools for maximum productivity.
QUALIFICATIONS
Customer Service
Established individual productivity and quality metrics to compliment corporate-specific metrics
Created and implemented competitive customer service program (Fantasy Customer Service) which resulted in improved employee engagement and customer satisfaction scores
Successfully collaborated with the sales department for client on-boarding and training in-services for clients, resulting in more effective and efficient on-boarding and improved client satisfaction and loyalty
Management Organization
Accurately completed data entry forms / submitted claims to manufacturer / guaranteed asset protection /extended warranty claims / posted credit statements / reconciled schedules and journal vouchers to meet required deadlines
Performed In-House Warranty Training to 20-40 Service Staff Members
Collaborated with business managers to define and achieve effective team support across the organization
Participated in Key Cross Functional Meetings as the representative for the Sales/ Customer Service Department to discuss goals and future growth for customer accounts
Business and Sales
Trained and managed a team of 5-10 people. Set sales goals and provided assistance and recommendations for marketing, sales and business strategies
Led team to more than $2,0000,000 per month in average net revenue production consistently for 5 years
Acquired and managed accounts such as Beverly Hills BMW, Kuni Lexus, and Rolls Royce
Computer skills include: Data Entry software: MS Office, Reynolds & Reynolds, ADP, UCS, Dealer Track
EMPLOYMENT HISTORY
Business Services Intern at Jefferson County 2018
American Assurance Corporation, Lakewood, CO 2016-2017
Emkays Consulting, LLC, Littleton, CO 2012-current
Kuni Lexus, Greenwood Village, CO 2014-2016
Mercedes Benz of Littleton, Littleton, CO 2009-2012
Automotive Warranty Network, Lone Tree, CO 1997-2012
EDUCATION
Grand Canyon University Bachelors’ Degree Phoenix, AZ Business Administration and Finance
University of Phoenix Associates’ Degree Phoenix, AZ Health Business Administration
Business and Workforce Center Professional Development: 30 hours Golden, CO
Master Certified Warranty Administrator in all vehicle lines
State of Colorado Resident Producer License
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