Administration clerk/ customer service

Erica Perez

**** ********* **** *******, ** ***** 209-***-**** **************@*****.***

PROFILE

To secure a position in an administrative atmosphere, where I can apply my experience and talents. Team player; task oriented; detail oriented; fast learner; require minimal supervision; positive attitude; work well under pressure; and great time management skills. Bilingual; (Spanish\English).

EXPERIENCE

Manteca Unified School District

Special Education Teaching Assistant May 2016 – Present/On Call

Worked individually with student assigned under the supervision of a certificated teacher in the instruction of the particular student; by modeling the necessary skills to perform assignments; following educational and behavioral plans; modeling appropriate behaviors and interactions with students and staff.

Merry Maids

Administrative Assistant/ Sales Representative March 2014- January 2015

Answer multi telephone calls, word processing, creating spreadsheets and presentations, and filing.

Software skills, such as excel spreadsheets. Creating schedules for several different employees assist

manager with payroll for the employees, group safety meeting, tracking sales progress, and maintaining department database records.

Contracted Agency

Receptionist June 2013 - September 2013

Health Plan of San Joaquin

Greeted, screened and directed visitors to appropriate parties and/or resources. Received, screened and routed incoming calls to appropriate person or department. Took and routed messages, provided routine information, prepared selected corporate projects for mailing, assist with sorting and distributing incoming mail, and other duties as assigned.

Customer Service Representative September 2007 - May 2010

American Medical Response

Achieved customer satisfaction by processing private payments, assisted in payment plan options, explained itemized charges, and sent accounts for further review to appropriate departments for charity or appeals. Also, verified insurance benefits and billed patient accounts to proper insurance for payment.

EDUCATION

Sierra High School - Manteca, CA 2000 – 2004

SKILLS

Bilingual (Spanish\English); data entry; cash handling; 10 key; multi-line telephone operations; proficient in: Windows 95, 98, XP, Excel, Microsoft Office, WordPerfect, and OutLook Express.

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