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Sales Quality Assurance

Brecksville, Ohio, 44141, United States
January 18, 2018

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Monica Kraszewski



Results driven, determined and decisive Quality Assurance Analyst with several years of successful experience providing quality assurance from small to large projects. Focused on finishing projects on time within budget while exceeding stakeholder expectations. Excellent technical background, analytical expertise, meticulous organizational and interpersonal skills.

Core competencies include:


Testing Web Applications

SAP Business Warehouse


Unit Testing

SOX and HIPAA Compliance

Application Life Cycle Mgmt

Change Management


Software Training

User Acceptance Testing

PCI Compliance


Oracle Data Mining

Production Support

Claims and Eligibility

Maintaining Test Scripts

Quality Assurance


Consultant 2017

Freelancer in 2017

SummaCare, Akron, OH 2016

Akron based medical insurance company

Business Analyst (Contract)

Developed UAT test plans including test scripts, test scenarios, test schedules, defect tracking and reporting.

Performed data gathering and analysis; participates significantly in interpreting analysis and developing action plans and application design specifications.

Communicated, coordinated, and worked with remaining IT staff in resolving and completing Projects and System Requests that involved multiple departments. Collaborated with developers to ensure technical specifications were clear and concise.

Composed extensive business and technical requirements for 834 and 837 benefit enrollment files.

Travel Centers of America, Westlake, OH 2012 - 2015

Largest full-service travel center Company in the United States.

Business Systems Analyst (PMO) 2015

Work to ensure stakeholder requirements are identified, documented and met, using various methods such as requirements gathering, use cases and business rules development

Provide verbal and written communications regarding risks, and issues and make recommendations for remediation or change to the business owners.

Business Systems Analyst (Truck Services) 2012 - 2015

Confirmed that Test scenarios and scripts are comprehensive to completely test all requirements.

Confirmed that the Test results accurately document the results of testing and all test exceptions are resolved and verified.

Confirmed that through the System and User Acceptance Test phases that Test scripts are appropriately updated to address any script issues.

Worked with the corresponding functional leads to communicate any requested changes to the project managers, business owners, and program management office.

Served as liaison between the IT department and multiple business owners gathering business requirements, project scope, functional requirements and business rules for final sign off by business owners. Business owners included Finance, Audit, Marketing and Operation departments.

Assisted developers in the design, process flow, testing, debugging, validation, build and deployment of all system changes including POS and web based platforms.

Coordinated and led implementation of hardware, software, and operating system release updates to both the field and HQ.

Ensured application version control, proper documentation and communication accompanied every release that is deployed to the field.

Capture detailed and reproducible bug reports using Jira.

Monitored daily system alerts and help desk calls for tracking resolutions

Tested system enhancements and applications for production readiness and User Acceptance Testing

RNR Consulting, Cleveland, OH 2010 - 2011

Ohio based management consulting company contracting with government clients.


Interviewed executive, managerial and staff level employees for developing “As-Is” Process maps and requirements definition.

Conducted IT hardware and network infrastructure analysis.

Responded to RFP’s across the United States for future consulting projects.

Conducted Job Description gap analysis.

Prepared questionnaires for collecting information about system requirements.

Provided recommendations to key stakeholders upon completion of project analysis.

Jo-Ann Fabric & Craft Stores, Hudson, OH 2006 - 2010

Nation’s leading fabric and craft specialty retailer

Merchandise Planner 2008 - 2010

Led the development of sales, margins, and financial plans to achieve yearly forecast.

Determined accuracy and feasibility of plan, while reviewing appropriate inventory levels to achieve target.

Supported the Merchandise Managers’ fashion buying decisions through post-season analysis, price point review and open to buy availability.

Collaborated with Replenishment for shipping and purchase orders

Distribute assortment categories at sku level based on sales, forecasts and inventory levels at each location

Optimize margins & inventory by location by maintaining replenishment system parameters and evaluating stock and sales levels

Business Analyst 2006 – 2008

Explained the processes, tools, templates, environment, and concepts to appropriate stakeholders

Documented and communicated the status of testing progress against plans, taking corrective action and escalating as necessary

Understanding of Software Development Life Cycle (SDLC) and STLC methodologies for ERP systems

Scheduled UAT team meetings such as status, project kick-off, stand-ups, defect tracking, etc., and meeting with the business stakeholders to prioritize work and projects.

Served as liaison between the internal business community and the IT organization in order to provide technical solutions to meet user needs.

Identified and documented business rules for data validation and create test plans to insure data deliverables comply with documented requirements.

Acted as technical support to the business community with regard to databases, systems, SAP, including implementation and validation.

Created user manuals and trained new hires.


Master of Business Administration (MBA), Cum Laude,

Cleveland State University, Cleveland, OH

Bachelor of Arts (BA) in Business Administration, Information Technology,

Cleveland State University, Cleveland, OH

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