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Customer Service Representative

Ottawa, Ontario, Canada
January 18, 2018

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Employment History

Canadian Tire Centre, Kanata, ON Sept 2015 – present

Serving alcohol and food at venue concession stand part-time while seeking full time employment

Puma, Kanata, ON Oct 2016–Apr 2017

Working seasonal coverage in a large sportswear store.

Provided customers with help throughout a busy store

Stocking of products

Able to operate quickly and methodically in a high paced environment

Constantly updating product knowledge in order to maintain the highest level of customer service

Working Holiday Visa, Australia Jul 2015–Sep 2015

Travelling and working in Australia for 3 months

Veterinary Assistant/Receptionist/Team Lead,

Kanata Animal Hospital, Kanata, ON Canada Feb 2010-July 2015

Medium size veterinary practice dealing with animal health, surgical procedures and animal welfare.

Team leader responsible for staff scheduling, reception, client appointments and follow up and key holder duties

Banking responsibilities; including accounts receivable, shipping and handling

Responsible for dispensing patients’ medication

Assist in examination offices to maintain calm patients

Customer Service Representative,

Resolve Call Centre, Bells Corners, ON Canada Aug 2009-Feb 2010

Inbound call centre handling external customer contracts. High call volume handling

Inbound call contractor for large scale telecoms company

Provided exemplary level of customer service with tact and diplomacy

Sept 2008 –Aug 2009

Customer service representative for large gas station contract

Further developed customer service skills by dealing with escalated situations in which I had to represent the company with grace and courtesy


Scores Restaurant, Kanata, ON Canada Oct 2007-Sept 2008

Dining restaurant chain specializing in chicken and ribs.


Responsible for taking and delivering food and drink orders

Ensuring customers’ requests were carried out to the highest level of customer satisfaction


All Saints Catholic High School - High School Diploma 2003-2006

Qualifications & Skills

Police Record Check 2017

First Aid 2017

WHMIS 2017

Health and Safety 2017

Smartserve 2015

Proficient in Microsoft Word, Excel, Outlook

Organized, dependable, team player with full clean driving license

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