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Sales Customer Service

Wayne, New Jersey, 07470, United States
January 18, 2018

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●Over ** years of IT experience with * years of work experience in SAP Functional Consultant along with Cross-functional integration of SD with EDI, WM, MM, Travel and Expense modules. Over 5 years of experience being a mobile design and implementation, marketing of “Kidz Learn Applications”.

●Over a year experience in Amazon AWS, Lambda functions and Alexa Skill.

●Over 4 years of experience working and creation of IOS Provisional files and Certificates, Key store generation and signing process with Android.

●Experience in Analyzing, implementation, and modifying existing system configuration and process.

●Experience in Quote to Cash, Materials Management, Order to Cash, Shipping, Transportation, Incident Management, Billing, Pricing and Returns process in Pharmaceutical and Manufacturing companies. Created and configured Sales Orders, Shipping and Billing

●Experience creating functional specifications, functional design, integration testing and test cases.

●Experience working in SDLC, Social Media Marketing, Google Web Master tools and testing.

●Experience working in Mobile, Manufacturing, Pharmaceutical, Retail, Service Industries.

●Experience in Data conversion for MDM, Data Analysis, Documentation, Data Flows, and Business Process modeling skills.

●SAP Change Management – Experience handling documentation in solution manager. Configuration experience in SAP SD.

●Experience using testing tools like HP Quality Center, Document Navigator, Share Point

●SAP SCM Certified in Version 4.7.


MSIS from Stevens Institute Of Technology, Hoboken, NJ

Masters in Computer Applications

University College for Woman, Hyderabad, INDIA


ERP: SAP R/3 (4.6C, 4.7D), ECC 6.0, MFG/Pro

Budget: Project fund plan

Design: Data Flow Diagrams,

Tools: HTML, API’s, SQL, HP Quality Center, SAP,MS Word, MS Excel, GoTo Meeting, Mac, Facebook, Twitter and Pintrest Page handling, Windows, Solution Manager 7.1, Photoshop CS6, Eclipse, Document Navigator, Share Point, Trace, Visio, Team Space, Magic, Photoshop CS, Apple Provisional files and Certificates.

Certification: my SAP SCM Certification, Business Analyst – Intermediate level.


Kidz Learn applications Jan 2012– Present

iOS / Google Play Android / Amazon Kindle /Black Berry/ App Sales and Distribution and Alexa Skills

Business Analyst Consultant

For the past 4 years, I designed and implemented, analyzed and tested iOS and Android applications that meet the educational need of kids. These applications are available for download in iTunes, Google Play Store, Blackberry and Amazon App Store. I am the sole proprietor and content generator of the applications and website. Role and Responsibilities in the application:-

For the past year, I planned, designed, implemented Alexa skills for kids using Amazon AWS.

●Analyze requirements and propose solution to enhance and optimize the mobile application process and implementation.

●Manage and implement changes in the mobile application as well as in the weekly or monthly or quarterly run of the web and mobile content applications.

●Ensure compliance (COPPA) and quality requirements are implemented on the basis of legal regulations and/ internal guidelines for the web and mobile applications.

●Researched and analyzed processes in mobile applications and also implemented the related technology using Third party tools.

●I was involved in the design, Business Process Management incorporating the API’s in apps and websites, researching the educational tech industry and creating contents, interacting with third party suppliers for purchase of products (for apps), Google Web Master and other Google tools, SEO, ASO, Social Media Strategizing, display tables and creating press releases and hosting display tables at trade shows.

●Created budget plan for distributing funds at various stages of the project.

●Research and Analyzed in third party sales platforms to look in to the sales historic and current trends, Keyword optimization, sales trend in different countries, rating and reviews.

●Researched several websites, optimized website for search engine, created social media pages, YouTube, and created press releases as several distribution channels to market and sell the apps.

●Created and managed in-house ad campaigns as another distribution channel to market and sell the apps.

●I created Alexa Skills using Amazon AWS, S3 to store the contents in the cloud, attached the required IAM keys and used Lambda and Dynamo DB functions to create the Alexa Skills .

●Met and talked with the concerned representatives of congress to discuss the problems in the mobile space and the importance of funding in other states and other related issues.

Client: Fitch Ratings Location: NYC, NY Jan 2011– Aug 2011

Role: Business/ Functional Analyst -SAP SD/EDI/T&E

Fitch is a rating company involved in rating of organization and Bonds.

My responsibilities include the following: -

1.Efficiently prepared test cases and manually tested all the functions in SAP SD, SAP Quote to Cash, and Travel & Expense modules with the interfaces.

2.Configuration of Sales Offices, Billing, EDI and created condition tables, routines for pricing of rating products.

3.I created various roles for efficient testing such as Administrator, Traveler, Approver and Accountant and analyzed various scenarios involved in Travel management.

4.Coordinated with Support and business and efficiently documented the test case changes in QA.

5.Worked on EDI transactions 810, 856.

6.Coordinated and efficiently handled changes in the system, talk with the change management to update and document the same.

7.Manually tested the bugs for loading data from the legacy system to SAP System.

Company: Infosys Location: Bridgewater, NJ March 2010– September 2010

Role: System Support

Infosys Limited is an Indian multinational corporation that provides business consulting, information technology and outsourcing services.

My responsibilities include the following: -

1.System Support and co-ordination.

2.Managed tickets for sales system.

3.Personal skill improvement by taking tests and certification.

Infosys Technologies Ltd

Client: Firmenich Location: - Princeton, NJ March 2009– Dec 2009

Role: Master Data Management Analyst (Data Conversion Analyst on sales and related modules)

Firmenich is the largest privately owned company in perfume and Flavor business.21

1.Prepared trackers, timelines, summary slides, Object list (importance to high priority objects) for Data Conversion. Prepared load procedures for objects in various phases of data conversion.

2.Onsite and Off shore coordination with team members and effectively managed the data object list and load for Sales, Shipping and Transportation, MM, Finance modules and documented the same in solution manager.

3.I coordinated and wrote mapping procedures changes for extracting data from Legacy system using Informatica tool.

Infosys Technologies Ltd

Client: PSE&G Location: New Jersey July 2008– December2008

Role: Business Analyst/Production Support -RPM and SAP SD

PSE&G is a regulated public utility company engaged in the transmission and distribution of gas and electricity to nearly three quarters of New Jersey's population. My responsibilities in PSE&G includes

1.Track help Desk tickets pertaining to XRPM and SAP SD Module.

2.Initiated task in XRPM like

i.Requirement gathering from the user, document and then pass the requirement to the Offshore.

ii.Configuration and testing pertaining to the Changes in RPM.

iii.Configuration of WBS elements in SAP System for RPM integration.

iv.Improving the performance of Item Dashboard and forecasting the data by exporting the data in to Excel, and using V-Lookup for analysis the data. Pivot Tables

v.Inclusion of Wild Characters in the search for "Link to external objects" from R/3 system to RPM and there by enhance the search.

vi.Configuring and the developing the Financial Planning Screen in XRPM.

vii.Monitor Background jobs and raised OSS notes

viii.Modified forecasting and financial reports for easier analysis using Pivot Tables

Client: Novartis Pharmaceuticals Location: New Jersey August 2007– March 2008

Role: Business Analyst- SAP SD

Novartis is a Swiss based pharmaceutical company and recognized worldwide for the innovative medicines it provide to patients, physicians and healthcare organizations. Worked as the business analyst responsible for understanding the current process, implement the business enhancements in the R/3 system. My responsibilities include

●Understanding the current “Returns” business process in SAP. Created change request for system changes using the trace tool. Efficiently wrote Functional and Technical Specification, Unit Test scripts.

●Worked on EDI transactions 810, 855 and 856

●Mapped the “Customer Expected Value” as “EDI2” in the SAP R/3 System that would be passed from the “NCC” (Web User Interface) to the SAP via “EDI”.

●Responsible for creating Reports for Customer Service Returns. Created Change Requests, Functional Specification, Unit Test Scripts and uploaded the documents in Document Navigator. Extensively testing the reports and addressing the issues.

●End User Support and co-ordination.

Client: Pacific Coast Building Products, Location: California December 2006– May 2007

Role: Migration Consultant -SAP SD

Pacific Coast building Products is an 80-year company started by Fred Anderson.

●I worked, as SAP SD Consultant and was involved in the Technical Upgrade of SAP 4.6c to ECC 6.0. My role involved creating Manual testing, Integration test Scripts, Unit testing, Integration and Acceptance testing.

●Experience working in Lean Warehouse Management Process.

●I configured Sales office, Shipping point and condition tables and access sequence in SAP.

●I also helped in implementing the SAP cross selling using the functionality of Dynamic Product Proposal and creating Custom “Z” Table.

●User Support and Co-ordination.

Worked in India as SAP and MFG/Pro consultant for 4 years.

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