Administrative Assistant Customer Service

IVETTE V. LOPEZ

Mobile 215-***-****

E-MAIL *******@*****.***

OBJECTIVE

To obtain a position with a growing company where I could utilize my skills and experience for the advancement of the company and myself.

EXPERIENCE

Sept, 2006 – Present Norris Square Community Alliance

Administrative Assistant

Provided assistance in the development and implementation of staff development sessions

Update staff and students data that include PCAPS and ETO database

Update staff and students personal files

Organize and plan auditor’s schedules for PHMC and DPW

Coordinated and assisted in special events on and off site

Screen calls and answer questions regarding the Out of School Time Program/ Summer OST Program

Conduct background clearances on staff

Dec, 2000 – August, 2006 ASPIRA Inc. of Pennsylvania

Parent Truancy Officer

Delivery of notifications to parents/caretakers of unexcused absences from school.

Educated families on attendance laws and policies

Established relationship with parents, students, and/or school staff

Referred families in need to available resources.

Visited 40 to 50 homes per week

Maintained monthly data reports

Maintained truancy database in compliance with the Philadelphia School District and DHS

1999–2003 Community Academy of Philadelphia

Receptionist

Screen calls and answer questions regarding the school

Direct calls to appropriate party/department

Maintained project and office activities calendars

Scheduled and maintain staff appointments

2000–2000 Norris Square Civic Association

Property Management Administrative Assistant

Screen calls and answer questions regarding housing

Addressed tenants regarding concerns and/or issues

Managed maintenance workers, and work orders

1995-1998 Northeast Community Health Center Receptionist

Medical Records Clerk

Handled all intakes

Assisted clients in filling out procedural forms

Screen calls and answer questions regarding the Health Center

Scheduling clients’ appointments.

199*-****-*** Medical Center

Medical Records Clerk

Managed medical records

Correspondences, staff inquiries, managed supplies

Assisted clients in filling out procedural forms

Screen calls and answer questions regarding the Health Center

Scheduling clients’ appointments

EDUCATION

1990–1994 Community High School Philadelphia, PA

Diploma Obtained

SKILLS

Proficient in MS Word, Excel, Data Entry and Internet Research

Excellent customer service with the ability to resolve problems

Bilingual in Spanish and English

References upon request

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