Customer Service Representative

Shakirah Robinson

**** ****** ******

215-***-****

********@*****.***

OBJECTIVE

Seeking a position which will require me to utilize my computer knowledge, strong people skills,

organizational abilities, and business experience.

KEY QUALIFICATIONS

• Communication.

• Ability to Work Under Pressure.

• Conflict Resolution

• Proficient with MS Word, Excel, and PowerPoint.

• Decision Making.

• Time Management.Self-motivation.

• Conflict Resolution.

• Leadership.

• Adaptability.

• Basic Math

• Ability to "Read" Customers.

• Attentiveness

WORK EXPERIENCE

customer service, Tabor human services -- 02/2013-02/2016

Answer incoming calls, set up appointments and file important documents

customer service representative, Walmart -- 01/2016-04/2016

Greet customers and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Cashier, shoprite -- 11/2016-01/2017

Cash handing. customers service

Call center agent, DMI

Analyze information to determine, recommend, and plan layout, including type of computers and

peripheral equipment modifications. Answer incoming calls for customers.

MS Office,Word and Excel.

EDUCATION

Excel South -- High school diploma, 2013, 3.2

Honor roll and student government

Empire -- cosmetology, 2015, 88%

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