Customer Service Representative
Resume:
Bria Howard
******.******@*****.***
UHAUL Moving and Storage
Customer Service Representative, (WAH) 04/17-1/17
Listen to customer needs and ensure a tailored-fit experience for each customer’s move IE: truck, trailer, towing, and/or storage rentals
Verify availability for rentals and set reservations
Answer inbound calls from the United States and Canada
Payment Processor for existing storage customers
PayPal (relocated to Jacksonville, FL)
Customer Service Representative 06/16 – 11/16
Amplified PayPal products
Educated new and current clients on how to send and receive money
Identity check to properly verify the customer before providing any financial information
Assisted with forgot username and/or passwords
Routed fraudulent calls to appropriate channel
Allstate (Contract)
Accounting Specialist 01/16 – 05/16
Review evidence of payment either by check or invoice
Enter payment amount the customer wrote on check
Check and balance from the start date of the account
Send correspondence for missing payments
Filed, scanned and verified invoices
Managed accurate reporting and data entry
Florida Department of Health
Regulatory Specialist II 08/13-8/15
Prosecution Services Unit (office of the general counsel)
Assistant to multiple PSU attorneys for cases such as Emergency Orders, Expert Reviews, Closing Orders, and Administrative Complaints
Conduct research, compile data, and prepare papers for presentation or reconsideration by the Probable Cause Panel and/or the Board
Scanned in all pages compiled in each case for electronic retention and public records; marked all pages with consumer personal information as Confidential to ensure exemption of this information from any public records
Attend meetings to record minutes and provide those meeting minutes to the appropriate attorney
Scheduled and coordinated court reporters, witnesses, and/or locations for all depositions, pre-trail meetings, or formal hearings for multiple attorneys
Produced and managed calendars for current cases, which included important dates and information for each case, and followed up with attorneys to assure deadlines are met
Advised and assisted recent graduates on how to become licensed Healthcare Professionals
Handled high volume inbound phone calls regarding healthcare licensure by navigating in house computer systems to obtain information timely and accurately
Mailed licensure application to interested parties that have no internet access
Process incoming applications via fax or mail
Skilled on interpreting State statutes, Department and/or Board rules and regulations
ACS A Xerox Company
Customer Service Professional 8/11-8/13
Highly skilled customer service provider. Taking high volume inbound calls average of 200 / day
Handled customers in a frustrated state regarding child support, SNAP and unemployment benefits by navigating computer systems to obtain information timely and accurately
Managed a high volume of inbound calls
Provided quality professional customer service to all inquiries
Education
Tallahassee Community College, Tallahassee, FL. (Associate of Arts)
Daytona State College, Deland, FL. (Dual Enrollment Aug. 2009- May 2011)
Deland High School, Deland, FL. (Aug. 2007- May 2011)
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