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Customer Service Representative

Jacksonville, Florida, United States
January 18, 2018

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Bria Howard


UHAUL Moving and Storage

Customer Service Representative, (WAH) 04/17-1/17

Listen to customer needs and ensure a tailored-fit experience for each customer’s move IE: truck, trailer, towing, and/or storage rentals

Verify availability for rentals and set reservations

Answer inbound calls from the United States and Canada

Payment Processor for existing storage customers

PayPal (relocated to Jacksonville, FL)

Customer Service Representative 06/16 – 11/16

Amplified PayPal products

Educated new and current clients on how to send and receive money

Identity check to properly verify the customer before providing any financial information

Assisted with forgot username and/or passwords

Routed fraudulent calls to appropriate channel

Allstate (Contract)

Accounting Specialist 01/16 – 05/16

Review evidence of payment either by check or invoice

Enter payment amount the customer wrote on check

Check and balance from the start date of the account

Send correspondence for missing payments

Filed, scanned and verified invoices

Managed accurate reporting and data entry

Florida Department of Health

Regulatory Specialist II 08/13-8/15

Prosecution Services Unit (office of the general counsel)

Assistant to multiple PSU attorneys for cases such as Emergency Orders, Expert Reviews, Closing Orders, and Administrative Complaints

Conduct research, compile data, and prepare papers for presentation or reconsideration by the Probable Cause Panel and/or the Board

Scanned in all pages compiled in each case for electronic retention and public records; marked all pages with consumer personal information as Confidential to ensure exemption of this information from any public records

Attend meetings to record minutes and provide those meeting minutes to the appropriate attorney

Scheduled and coordinated court reporters, witnesses, and/or locations for all depositions, pre-trail meetings, or formal hearings for multiple attorneys

Produced and managed calendars for current cases, which included important dates and information for each case, and followed up with attorneys to assure deadlines are met

Advised and assisted recent graduates on how to become licensed Healthcare Professionals

Handled high volume inbound phone calls regarding healthcare licensure by navigating in house computer systems to obtain information timely and accurately

Mailed licensure application to interested parties that have no internet access

Process incoming applications via fax or mail

Skilled on interpreting State statutes, Department and/or Board rules and regulations

ACS A Xerox Company

Customer Service Professional 8/11-8/13

Highly skilled customer service provider. Taking high volume inbound calls average of 200 / day

Handled customers in a frustrated state regarding child support, SNAP and unemployment benefits by navigating computer systems to obtain information timely and accurately

Managed a high volume of inbound calls

Provided quality professional customer service to all inquiries


Tallahassee Community College, Tallahassee, FL. (Associate of Arts)

Daytona State College, Deland, FL. (Dual Enrollment Aug. 2009- May 2011)

Deland High School, Deland, FL. (Aug. 2007- May 2011)

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